Strategic Congress & HCP Meetings Operations Lead

Boehringer Ingelheim; Ridgefield (CT); On-site; USD 110,000 - 150,000; Full time

Job summary

Boehringer Ingelheim in Ridgefield, CT is seeking an Operations Lead to oversee Congress and Meeting Management operations, including planning, budgets, procurement, vendor coordination, and closeout documentation.

This role manages related systems, reporting, dashboards, and process improvements to support compliant, efficient meeting execution, with secondary support for Speaker Bureau, HCP engagement, and contracting activities that intersect with meeting operations.

Qualifications

• Experience in meeting operations, congress management, event operations, or similar regulated environments.
• Experience with procurement, vendor coordination, budget tracking, reporting, and compliance-driven operational support.
• Background in pharmaceuticals, healthcare, life sciences, or congress management is preferred.

Responsibilities

• Manage CMM meeting workflows, platforms, calendars, request intake, timelines, assignments, access needs, documentation, training reminders, and process controls.
• Support meeting setup, approvals, registration, attendee records, leadership commitments, event materials, print needs, communications, meeting cards, vendor documentation, reconciliation, and closeout.
• Track purchase orders, invoices, payments, budgets, forecasts, accruals, vendor follow-up, and finance/procurement actions for congresses, HCP meetings, internal meetings, and meeting-related vendors.
• Provide limited support for Speaker Bureau, HCP engagement, advisory board, and contracting workflows when tied to meeting setup, documentation, approvals, attendee needs, vendor activity, or closeout.
• Create dashboards, reports, and leadership summaries using meeting volume, registration, calendar, budget, vendor, survey, inquiry, attendee, reconciliation, and platform data.
• Identify process gaps, data issues, payment concerns, service trends, and compliance risks; support remediation, standardization, automation, and continuous improvement.
• Coordinate with CMM, meeting leads, internal stakeholders, vendors, meeting partners, technology teams, print procurement, security, finance, procurement, compliance, and administrators.
• Drive process improvements and operational procedures in partnership with CMM and HCP teams to enhance ways of working, strengthen vendor accountability, and support consistent execution.
• Coordinate vendor and stakeholder deliverables, timelines, and dependencies to ensure execution remains on track and accountability is maintained.

Skills

Organizational skills

Attention to detail

Financial tracking

Client/customer service

Communication

Prioritization

Problem solving

Stakeholder coordination

Education

Bachelor’s degree or higher

Tools

Power BI

Power Apps

Cvent

SpotMe

CAR Form

BICC

Veeva Vault

Lectrona

Scope Manager

Contracting workflows

Meeting-card processes

Job description

Boehringer Ingelheim in Ridgefield, CT is seeking an Operations Lead to oversee Congress and Meeting Management operations, including planning, budgets, procurement, vendor coordination, and closeout documentation.

This role manages related systems, reporting, dashboards, and process improvements to support compliant, efficient meeting execution, with secondary support for Speaker Bureau, HCP engagement, and contracting activities that intersect with meeting operations.