Strategic Communications & Risk Escalation Lead

Google LLC; San Bruno (CA); On-site; USD 90,000 - 150,000; Full time

Job summary

YouTube’s Scaled Comms and Escalation team in California handles around-the-clock communications for sensitive issues, protecting brand reputation and user safety through expert escalation management.

The role involves leading escalations, coordinating with PR, Trust and Safety, Product, and Engineering, and shaping external communications while adhering to tight deadlines. English fluency and cross‑functional collaboration are essential. This position is based in California with Google LLC.

Qualifications

• Leading escalations for sensitive issues.
• Coordinating with PR, Trust and Safety, Product and Engineering.
• Fluency in English and ability to collaborate across teams.

Responsibilities

• Lead escalations and coordinate cross-functional responses under tight deadlines.
• Shape external communications while protecting brand reputation and user safety.

Skills

Escalation management

Cross-functional collaboration

English fluency

Job description

YouTube’s Scaled Comms and Escalation team in California handles around-the-clock communications for sensitive issues, protecting brand reputation and user safety through expert escalation management.

The role involves leading escalations, coordinating with PR, Trust and Safety, Product, and Engineering, and shaping external communications while adhering to tight deadlines. English fluency and cross‑functional collaboration are essential.