Strategic Communications & Community Engagement Lead

City of Victoria; Victoria (TX); Presencial; USD 55.000 - 75.000; Jornada completa

Descripción de la vacante

The City of Victoria is seeking a Communications & Community Engagement Coordinator to lead operational workflows, coordinate community initiatives, and support the Director with strategic planning and procurement. This role drives public engagement, manages intake of communications requests, and ensures timely delivery of services across the department.

You will plan events, liaise with vendors, and maintain city systems while upholding confidentiality and superior customer service.

Formación

• High school diploma or equivalent.
• Four years or more of administrative, coordination, or communications-related experience.
• Valid Texas driver’s license that meets City guidelines.
• Social Media content development, coordination experience.
• Additional education in communications, public administration or a related field (preferred).
• Bilingual proficiency in English & Spanish (preferred).
• Strong organizational and project coordination skills.
• Ability to manage multiple priorities, projects, and timelines.
• Effective written and verbal communication skills.
• Excellent customer service skills.
• Ability to work collaboratively with City staff, executive leadership, vendors, and the public.
• Proficiency in Microsoft Office applications.
• Ability to learn and use City systems, including Tyler, Laserfiche, Neogov, SAP, and Monday.com.

Responsabilidades

• Coordinates the annual City’s Citizens Academy & Alumni programs, including planning, logistics, scheduling, materials, vendors, and public-facing coordination.
• Coordinates community engagement events, meetings, booths, and outreach initiatives, and internal coordination amongst the department as well as other City departments, serving as a bridge between them and the overall organization’s community engagement efforts.
• Supports the solicitation, scheduling and organization of public presentations, including its promotion on social media.
• Serves as the primary intake coordinator for communications requests submitted to the department.
• Reviews and coordinates with the Director routine communications projects for approval and assignment, similar to an agency-style project intake process.
• Identifies and routes major communications projects to the Director for strategic oversight. Major projects include those involving a new effort, several City services or departments, executive leadership significant public or reputational impact, or campaign-level planning.
• Coordinates departmental financial processes, including routine travel vouchers, payment schedules and purchasing requirements.
• Maintains vendor contact information and helps schedule biannual check-ins between vendors and the Director.
• Supports the Director with budget development, tracking, and ongoing maintenance by organizing requests, monitoring contract schedules, and identifying needs throughout the fiscal year. Large purchases and major procurement actions remain assigned to designated staff.
• Maintains confidentiality and professionalism when handling City information.
• Provides courteous and professional customer service to City staff and the public.
• Complies with City and department safety polices.
• Maintains regular attendance and availability during emergency operations as required
• Performs other duties as assigned.

Conocimientos

Administrative coordination

Event planning

Bilingual EN/ES

Customer service

Communications

Microsoft Office

Social media content

Project coordination

Vendor coordination

Educación

High school diploma or equivalent

Preferred: degree in communications/public admin

Herramientas

Tyler

Laserfiche

Neogov

SAP

Monday.com

Descripción del empleo

The City of Victoria is seeking a Communications & Community Engagement Coordinator to lead operational workflows, coordinate community initiatives, and support the Director with strategic planning and procurement. This role drives public engagement, manages intake of communications requests, and ensures timely delivery of services across the department.

You will plan events, liaise with vendors, and maintain city systems while upholding confidentiality and superior customer service.