Communications & Community Engagement Coordinator

City of Victoria, TX; Victoria (TX); On-site; USD 52,000 - 76,000; Full time

Job summary

City of Victoria, TX seeks a Communications & Community Engagement Coordinator to lead operations, project coordination, and community outreach for the Communications & Public Affairs Department.

You’ll coordinate events, manage intake for communications requests, assist with budgets, and support strategic initiatives while maintaining professionalism and confidentiality in a dynamic city environment.

Qualifications

• High school diploma or equivalent.
• Four years or more of administrative, coordination, or communications-related experience.
• Valid Texas driver’s license that meets City guidelines.
• Social Media content development, coordination experience.
• Additional education in communications, public administration or a related field (preferred).
• Bilingual proficiency in English & Spanish (preferred).
• Strong organizational and project coordination skills.
• Ability to manage multiple priorities, projects, and timelines.
• Effective written and verbal communication skills.
• Excellent customer service skills.
• Ability to work collaboratively with City staff, executive leadership, vendors, and the public.
• Proficiency in Microsoft Office applications.
• Ability to learn and use City systems, including Tyler, Laserfiche, Neogov, SAP, and Monday.com.

Responsibilities

• Coordinates the annual City’s Citizens Academy & Alumni programs, including planning, logistics, scheduling, materials, vendors, and public-facing coordination.
• Coordinates community engagement events, meetings, booths, and outreach initiatives, and internal coordination amongst the department as well as other City departments, serving as a bridge between them and the overall organization’s community engagement efforts.
• Supports the solicitation, scheduling and organization of public presentations, including its promotion on social media.
• Serves as the primary intake coordinator for communications requests submitted to the department.
• Reviews and coordinates with the Director routine communications projects for approval and assignment, similar to an agency-style project intake process.
• Identifies and routes major communications projects to the Director for strategic oversight. Major projects include those involving a new effort, several City services or departments, executive leadership significant public or reputational impact, or campaign-level planning.
• Coordinates departmental financial processes, including routine travel vouchers, payment schedules and purchasing requirements.
• Maintains vendor contact information and helps schedule biannual check-ins between vendors and the Director.
• Supports the Director with budget development, tracking, and ongoing maintenance by organizing requests, monitoring contract schedules, and identifying needs throughout the fiscal year. Large purchases and major procurement actions remain assigned to designated staff.
• Maintains confidentiality and professionalism when handling City information.
• Provides courteous and professional customer service to City staff and the public.
• Complies with City and department safety polices.
• Maintains regular attendance and availability during emergency operations as required
• Performs other duties as assigned.

Skills

Organization & coordination

Communication skills

Customer service

Multitasking

Bilingual English/Spanish

Education

High school diploma or equivalent

Additional education in communications or public administration (preferred)

Tools

Microsoft Office

Tyler

Laserfiche

Neogov

SAP

Monday.com

Job description

The Communications & Community Engagement Coordinator serves as the operational, project-coordination, and community-engagement lead for the Communications & Public Affairs Department. This position coordinates departmental workflows, community engagement initiatives, events, and select administrative and financial processes to support efficient operations and timely delivery of communications services across the City of Victoria. The position is the primary intake and coordination point for routine communications requests and supports the Director with strategic initiatives, budget oversight, and contract management.

Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and duties performed by incumbents of this class. Employees are required to be in attendance and prepared to begin work at their assigned work location on the specified days and hours. Factors such as regular attendance at the job are not routinely listed in job descriptions but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following:

• Coordinates the annual City’s Citizens Academy & Alumni programs, including planning, logistics, scheduling, materials, vendors, and public-facing coordination.
• Coordinates community engagement events, meetings, booths, and outreach initiatives, and internal coordination amongst the department as well as other City departments, serving as a bridge between them and the overall organization’s community engagement efforts.
• Supports the solicitation, scheduling and organization of public presentations, including its promotion on social media.
• Serves as the primary intake coordinator for communications requests submitted to the department.
• Reviews and coordinates with the Director routine communications projects for approval and assignment, similar to an agency-style project intake process.
• Identifies and routes major communications projects to the Director for strategic oversight. Major projects include those involving a new effort, several City services or departments, executive leadership significant public or reputational impact, or campaign-level planning.
• Coordinates departmental financial processes, including routine travel vouchers, payment schedules and purchasing requirements.
• Maintains vendor contact information and helps schedule biannual check-ins between vendors and the Director.
• Supports the Director with budget development, tracking, and ongoing maintenance by organizing requests, monitoring contract schedules, and identifying needs throughout the fiscal year. Large purchases and major procurement actions remain assigned to designated staff.
• Maintains confidentiality and professionalism when handling City information.
• Provides courteous and professional customer service to City staff and the public.
• Complies with City and department safety polices.
• Maintains regular attendance and availability during emergency operations as required
• Performs other duties as assigned.

Work is performed in a standard office environment. Some field work may be required which includes exposure to various outdoor weather conditions. May be required to climb ladders, traverse uneven surfaces, and lift and move objects weighing up to 50 pounds

• High school diploma or equivalent.
• Four years or more of administrative, coordination, or communications-related experience.
• Valid Texas driver’s license that meets City guidelines.
• Social Media content development, coordination experience.
• Additional education in communications, public administration or a related field (preferred).
• Bilingual proficiency in English & Spanish (preferred).
• Strong organizational and project coordination skills.
• Ability to manage multiple priorities, projects, and timelines.
• Effective written and verbal communication skills.
• Excellent customer service skills.
• Ability to work collaboratively with City staff, executive leadership, vendors, and the public.
• Proficiency in Microsoft Office applications.
• Ability to learn and use City systems, including Tyler, Laserfiche, Neogov, SAP, and Monday.com.