Strategic Commercial Lines Account Manager

Jobtailor; Ann Arbor (MI); On-site; USD 55,000 - 75,000; Full time

Job summary

Jobtailor in Michigan is seeking an experienced Insurance Servicing Professional for commercial lines. You will manage renewals, market opportunities, and client communications while maintaining accurate carrier documentation and records.

The role emphasizes account management, compliance with licensing requirements, and collaboration with underwriters to support renewal activities and new business referrals.

Qualifications

• High school diploma or equivalent required.
• 3 years of commercial lines servicing and quoting experience preferred.
• Property & Casualty License or ability to obtain within 90 days.
• Excellent communication, organization, time management and analytical skills.
• Professional oral and written communication skills; ability to maintain confidentiality.

Responsibilities

• Make changes to customer accounts within carrier guidelines
• Remarket current commercial lines business when necessary
• Round current accounts with additional products
• Manage the Commercial Renewal process
• Solicit, refer, and evaluate new insurance clients
• Obtain and process information and documentation from carriers
• Service existing accounts, including payments, changes, audits, and claims
• Evaluate customer inquiries and make informed decisions
• Follow up with underwriters and customers through the renewal process
• Log activities in the agency management system
• Maintain records, reports, and files
• Answer customer inquiries regarding coverage, changes, claims, payments, and audits
• Run monthly expiration reports according to Commercial Renewal Procedure
• Handle overflow of new business when needed
• Assist producers when needed
• Maintain required disclosure postings and licensing
• Attend required meetings and training
• Answer telephones and perform other duties assigned by management

Skills

Commercial Lines Servicing

Account Management

Customer Communication

Analytical Skills

Education

High School Diploma

Property & Casualty License

Tools

Excel

Word

Agency Management System

Job description

Jobtailor in Michigan is seeking an experienced Insurance Servicing Professional for commercial lines. You will manage renewals, market opportunities, and client communications while maintaining accurate carrier documentation and records.

The role emphasizes account management, compliance with licensing requirements, and collaboration with underwriters to support renewal activities and new business referrals.