Collections Specialist — Generous PTO & Wellness Perks

First Interstate Bank; Billings (MT); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Generous PTO

Child Care Assistance

Exercise reimbursement

Job summary

First Interstate Bank in Billings, MT seeks a Collections Specialist to manage daily delinquent accounts. You will contact customers by phone or mail, negotiate repayment plans, and maintain accurate records. You may prepare collection letters and support processes for investors and management.

The role emphasizes compliance with regulatory guidelines, timely responses, and collaboration with customers to minimize losses while keeping pathways to repayment open.

Qualifications

• High School Diploma or GED required.
• 1–3 years of collections and/or customer service experience preferred.
• Strong written and verbal communication skills.

Responsibilities

• Contacts delinquent accounts by phone or written correspondence.
• Negotiates payment plans to bring accounts current.
• Documents activity and maintains accurate records in the system.
• Generates delinquency letters and reports per policy.
• Collaborates with customers on repayment programs.
• Responds promptly to inquiries and issues.

Skills

MS Word

Excel

Outlook

Communication

Time management

Prioritization

Escalation

Education

High School Diploma or GED

Tools

Microsoft Word

Excel

Outlook

Job description

First Interstate Bank in Billings, MT seeks a Collections Specialist to manage daily delinquent accounts. You will contact customers by phone or mail, negotiate repayment plans, and maintain accurate records. You may prepare collection letters and support processes for investors and management.

The role emphasizes compliance with regulatory guidelines, timely responses, and collaboration with customers to minimize losses while keeping pathways to repayment open.