Collections Specialist

First Interstate

Billings (MT)

On-site

USD 40,000 - 50,000

Full time

5 days ago

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Benefits offered by this job

Generous PTO

Child Care Assistance

Exercise reimbursement

Community involvement

Job summary

First Interstate Properties, Ltd. in Billings, MT seeks a Collections Specialist to manage daily delinquent accounts. You will contact customers, negotiate repayment plans, and document activity to minimize losses.

The role involves processing payments, skip tracing, and coordinating with investors as needed. Ideal candidates have 1–3 years in collections or customer service and strong proficiency with Word, Excel, and Outlook.

Qualifications

High school diploma or GED required.
1–3 years of collections or customer service experience preferred.
Proficient in Microsoft Word, Excel, and Outlook.

Responsibilities

Works assigned queues to collect delinquent accounts via phone or written correspondence.
Negotiate payment arrangements to bring accounts current.
Document collection activity and maintain accurate records.
Process payments and prepare letters per guidelines.
Perform skip tracing and assist with term changes as needed.
Coordinate with investors or insurers to resolve delinquencies.

Skills

MS Word

MS Excel

MS Outlook

Communication

Time management

Organization

Problem-solving

Attention to detail

Education

High School Diploma or GED

Job description

**If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal.**

This position is located at ourBillings, MT Downtown Tower.

What’s Important to You

We know your career is just one aspect of a meaningful, complex, and demanding life. That’s why we designed our compensation and benefits package to provide employees and their families with as much choice as possible.

Generous Paid Time Off (PTO) in addition to paid federal holidays.
Child Care Assistance Program for eligible dependent(s).
Exercise reimbursement program for employees.
The health and happiness of the places we call home matter to us. Learn a little more about what we do for the communities we serve and why we want YOU to be a part of it.

We encourage you to apply. Reach for what you want and tell us why your work ethic and willingness to learn make you a natural fit for #TeamFirstInterstate.

SUMMARY

The Collections Specialist is responsible for the daily collection of payments on assigned delinquent accounts by reviewing documentation and system information, contacting customers by telephone and/or written correspondence, and arranging repayment schedules to minimize loss to the bank. This position may also perform additional duties, including processing changes in terms, negotiating settlements, providing training, and completing other tasks as assigned by management.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Works assigned queues to collect delinquent accounts through phone calls or written correspondence.
Negotiates payment arrangements with customers to bring accounts current.
Documents collection activity and maintains accurate records, notes, and comments within the collection system.
Generates delinquency and/or collection letters in accordance with established guidelines.
Collaborates with customers on repayment programs.
Responds to customer inquiries, requests, and issues in a timely manner.
Processes payments.
Performs skip tracing, as needed, to locate updated customer contact information.
Prepares and submits loan accounting system maintenance requests.
Prepares and submits change-in-terms requests.
Works closely with investors and/or insurers to resolve delinquencies, as necessary (mortgage).
Handles NSF checks and other returned payments.
Performs insurance claim processes (e.g., letters of guarantee, reamortization) and may assist customers with filing GAP claims.
Stays current on investor, insurer, and regulatory policy changes.
Maintains delinquency ratios in accordance with established goals.
Establishes and monitors hardship agreements, as needed.
Provides cross-training and training on processes and procedures for new employees.
Performs other duties as assigned or required.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

KNOWLEDGE, SKILLS AND ABILITIES

Possesses computer skills, including proficiency in Microsoft Word, Excel, and Outlook.
Demonstrates initiative and sound judgment, with strong oral and written communication skills, including facilitation.
Ability to prioritize work and remain adaptable under pressure.
Possesses strong time management and organizational skills.
Ability to appropriately escalade issues requiring problem-solving and decision-making.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to communicate effectively in front of groups of customers or employees.
Strong interpersonal skills with a team-oriented mindset.
Ability to meet deadlines.
Ability to resolve simple to complex issues with minimal supervision.
Ability to interpret a variety of instructions provided in written, oral, diagram, or schedule form.
Demonstrates an understanding of applicable federal regulations, policies, and procedures related to debt collection, as well as regulatory and/or investor requirements.

EDUCATION AND/OR EXPERIENCE

High School Diploma or General Education Degree (GED) required
1-3 years experience in collections and/or customer service activities preferred

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

The physical demands and work environment are representative of those that must be met or encountered to successfully perform the essential functions of the job. In compliance with the Americans with Disabilities Act, the company provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.