Strategic Collections Specialist

5118 PERRY STREET NE, LLC; Alpharetta (GA); On-site; USD 42,000 - 64,000; Full time

Job summary

SoftWave TRT is seeking a Collections Specialist to ensure timely recovery of outstanding balances and maintain compliant, audit-ready documentation. You will lead structured outreach, resolve billing discrepancies, and collaborate across Sales, Customer Service, Training, and Service to resolve issues while upholding professional, service-oriented communication.

The role requires strong communication, attention to detail, and the ability to work in a fast-paced environment with multiple

Qualifications

• Minimum education: High school diploma; a Bachelor's degree is typically preferred.
• 3+ years of collections or related experience.
• Understanding of AR, billing cycles, and payment terms.
• Experience with CRM, ERP, or accounting systems.
• Knowledge of compliance requirements for collections and documentation.
• Strong verbal and written communication.
• Excellent attention to detail and accurate documentation.
• Proficiency with Microsoft Office, esp. Excel, Outlook, Word.
• Ability to manage inbound calls and customer emails promptly.
• High accuracy in documentation and account reconciliation.
• Strong problem-solving and analytical thinking.
• Ability to work in fast-paced environments with deadlines.

Responsibilities

• Collect structured outreach via phone, email, and written communication to secure timely payment on outstanding balances.
• Document all customer interactions, commitments, and outcomes per company standards.
• Monitor aging reports to identify delinquent accounts and prioritize follow up.
• Flag discrepancies or missing payments and coordinate with internal teams for correction.
• Investigate customer concerns related to balances, invoices, or payment expectations.
• Perform account reconciliation to identify and resolve discrepancies.
• Collaborate with Sales, Customer Service, Training, and Service to resolve issues professionally.
• Maintain audit-ready documentation of all collection activities.
• Provide status updates and escalation summaries to leadership as needed.
• Identify workflow gaps and recommend improvements; help develop SOPs and templates.
• Partner with internal teams to streamline processes and strengthen cross-functional alignment.
• Other duties as assigned.

Skills

Verbal communication

Written communication

Attention to detail

Time management

Problem solving

Analytical thinking

Organization

Customer service

Education

High school diploma

Bachelor's degree

Tools

CRM systems

ERP systems

Accounting software

NetSuite

Sage

Job description

SoftWave TRT is seeking a Collections Specialist to ensure timely recovery of outstanding balances and maintain compliant, audit-ready documentation. You will lead structured outreach, resolve billing discrepancies, and collaborate across Sales, Customer Service, Training, and Service to resolve issues while upholding professional, service-oriented communication.

The role requires strong communication, attention to detail, and the ability to work in a fast-paced environment with multiple