Strategic Client Success Partner

UNAVAILABLE; Chicago (IL); On-site; USD 64,000 - 96,000; Full time

Benefits offered by this job

Flexible time off

Paid holidays

Parental leave

Childcare support

Health coverage

401(k)

Tuition assistance

Commuter benefits

Professional development

Recognition program

Donation matching

Wellness counseling

Job summary

Epsilon is seeking a Professional, Client Success to drive strategic adoption of identity-based digital media solutions and support client relationships across Sales, agency partners, and internal teams in Chicago. You will translate client objectives into high-performing media actions and help manage performance data and insights.

Ideal candidates bring 4–5 years in digital marketing or client success, strong communication, and a proven ability to grow revenue while coordinating with multiple

Qualifications

• Bachelor’s degree from a four-year college or university.
• 4–5 years of experience in digital marketing, media, analytics, or client success.
• Experience in developing, nurturing and managing client relationships.
• Proven track record of driving and maintaining revenue growth with clients.
• Exceptional organizational skills with the ability to prioritize multiple tasks and meet deadlines in a fast‑paced environment.
• Comfort working with performance data to monitor campaign health and identify trends.
• Ability to build strong relationships with internal and external stakeholders.
• Excellent communication and interpersonal skills.
• Highly organized with a strong attention to detail.

Responsibilities

• Partner with Client Leadership/Sales Team to support optimization, upsell, and digital media growth initiatives.
• Synthesize performance insights and assist in the preparation of QBRs and strategic readouts.
• Connect campaign results to broader business goals and future investment planning.
• Support the development of data-driven media proposals and campaigns that leverage Epsilon’s industry-leading identity products.
• Contribute to Epsilon’s growth by ensuring consistent delivery excellence and operational health.

Skills

Digital marketing

Client success

Data-driven decision making

Relationship building

Performance analytics

Communication

Organization

Strategic planning

Cross-functional collaboration

Education

Bachelor’s degree

Job description

Epsilon is seeking a Professional, Client Success to drive strategic adoption of identity-based digital media solutions and support client relationships across Sales, agency partners, and internal teams in Chicago. You will translate client objectives into high-performing media actions and help manage performance data and insights.

Ideal candidates bring 4–5 years in digital marketing or client success, strong communication, and a proven ability to grow revenue while coordinating with multiple