Strategic Client Success Manager – Higher Ed Marketing

Liaison; Boston (MA); On-site; USD 70,000 - 110,000; Full time

Job summary

Liaison in Boston is seeking a highly organized Client Success Manager to act as campaign strategist and relationship manager, translating client needs into omni-channel marketing plans (print, email, digital ads) and coordinating with internal teams to drive successful enrollment campaigns.

This role requires data‑driven decision making, proactive project leadership, and the ability to guide multiple campaigns simultaneously while delivering high‑quality customer experiences in a fast-paced

Qualifications

• Bachelor's degree in a relevant field required; Master's preferred
• Minimum 3 years in account management or client-facing roles, ideally in higher education
• Experience with campaign management and marketing automation platforms

Responsibilities

• Understand client needs and develop omni-channel marketing campaigns (print, email, digital ads) using Liaison's software
• Deliver exceptional customer experience and manage client relationships, identifying upsell opportunities
• Lead client meetings and manage expectations, documenting work for stakeholders
• Create and maintain campaign production timelines and ensure timely launches
• Translate contract details into project components and monitor billing with operations
• Collaborate with Enrollment Marketing teams to ensure seamless execution
• Manage multiple priorities and maintain high-quality results
• Learn software quickly as platforms evolve and improve processes

Skills

Client relationship management

Account management

Campaign strategy

Omni-channel marketing

Project management

Data-driven decisions

Marketing automation

Communication

Leadership

Education

Bachelor's degree

Master’s degree preferred

Tools

Marketing automation platforms

Job description

Liaison in Boston is seeking a highly organized Client Success Manager to act as campaign strategist and relationship manager, translating client needs into omni-channel marketing plans (print, email, digital ads) and coordinating with internal teams to drive successful enrollment campaigns.

This role requires data‑driven decision making, proactive project leadership, and the ability to guide multiple campaigns simultaneously while delivering high‑quality customer experiences in a fast-paced