Strategic Client Success Manager (Digital Health)

Welldoc, Inc.; Columbia (MD); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Generous PTO

Medical, dental, vision insurance

Life and disability insurance

Retirement benefits

Health savings accounts and dependent4

Job summary

Welldoc, Inc. is hiring a Client Success Manager to drive satisfaction, adoption and growth for strategic accounts in healthcare SaaS. You’ll serve as the trusted advisor, guide activation plans, and coordinate with internal teams to align on program success.

The role requires strong leadership, superb communication, and a proactive, results-driven mindset in a fast-paced environment.

Qualifications

• 5+ years in a client-facing role managing enterprise accounts.
• Healthcare organizations or digital health experience is highly preferred.
• Experience managing SaaS solutions in healthcare with health-system integrations.
• Experience managing implementation processes for projects is preferred.
• Strong problem-solving, sound decision-making and strategic thinking.

Responsibilities

• Serve as trusted advisor for clients and strategic partner accounts.
• Develop understanding of company products and service capabilities.
• Support activation, engagement, and outcome metrics; mitigate risks.
• Coordinate with Marketing & Engagement to deliver customized materials and obtain approvals.
• Support Quarterly Business Reviews and action item follow-up.
• Guide clients on Welldoc’s best practices for program success.
• Create/Update Account Dashboard to track updates across workstreams.
• Generate and follow up on client invoices as due.
• Identify service issue trends and coordinate improvements.
• Act as point of contact during onboarding and implementation of projects.
• Work with Customer Care on account transitions.
• Maintain project documentation including meeting minutes.
• Ensure client satisfaction through Account Management process.

Skills

Client management

Enterprise accounts

Strategic thinking

Communication

Stakeholder coordination

Problem solving

Decision making

Self-starting

Google Suite

MS Office (Word, Excel, PowerPoint)

Salesforce

Power BI

Time management

Education

Bachelor’s degree in business, communication, marketing or related field

Tools

Salesforce

Power BI

Google Suite

MS Office

Job description

Welldoc, Inc. is hiring a Client Success Manager to drive satisfaction, adoption and growth for strategic accounts in healthcare SaaS. You’ll serve as the trusted advisor, guide activation plans, and coordinate with internal teams to align on program success.

The role requires strong leadership, superb communication, and a proactive, results-driven mindset in a fast-paced environment.