Advertiser Success Manager, Ad Network & Growth

Social Leverage; United States; On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Stock options

Health, Dental, and Vision Insurance

401(k) employer match

Unlimited PTO (mandatory 10 days per年)

Annual in-person team offsite

Unlimited book budget

Monthly Wellness Days

Job summary

beehiiv is seeking a Customer Success Manager to own post-sale onboarding, campaign execution, and long-term growth for advertisers on the beehiiv Ad Network. You will partner with Sales and Network Performance to ensure successful launches, strong results, and renewals.

This hands-on, individual-contributor role requires managing a book of business with a dedicated revenue number, using data and automation to scale performance. Compensation varies by experience.

Qualifications

• 3-5 years of Customer Success experience in ad networks, media platforms, or digital advertising.
• Experience onboarding advertisers, setting up campaigns, and coordinating across teams.
• Proven ability to manage advertiser relationships and drive outcomes.
• Experience building a robust book of business and driving renewals and upsells.
• Comfort with AI tools and automation to scale output; hands-on CRM experience (HubSpot).
• Excellent written and verbal communication; strong time-management and organization.
• Ability to work cross-functionally with sales, performance, and product teams.
• Track record of solving client issues quickly and thoughtfully.

Responsibilities

• Own onboarding and campaign setup coordination for new advertisers.
• Serve as primary day-to-day contact for advertiser communication.
• Carry a personal revenue number tied to retention, renewals, and upsells.
• Develop account strategies aligned with performance data and product launches.
• Identify upsell opportunities and grow accounts predictably.
• Monitor campaign performance and escalate issues as needed.
• Collaborate with Network Performance to implement optimizations.
• Create reporting decks and proactive updates for campaigns.
• Lead end-of-flight reviews and renewals discussions.

Skills

Customer Success

Advertiser onboarding

Campaign management

Client relationship management

Book of business

AI tools & automation

CRM (HubSpot)

Communication skills

Cross-functional collaboration

Problem-solving

Organization

Tools

HubSpot

CRM

Job description

beehiiv is seeking a Customer Success Manager to own post-sale onboarding, campaign execution, and long-term growth for advertisers on the beehiiv Ad Network. You will partner with Sales and Network Performance to ensure successful launches, strong results, and renewals.

This hands-on, individual-contributor role requires managing a book of business with a dedicated revenue number, using data and automation to scale performance. Compensation varies by experience.