Strategic Client Success Manager

Egreenservices; Louisville (KY); On-site; USD 82,000 - 126,000; Full time

Job summary

Spotify in Louisville, KY is seeking a Client Relations Manager to tackle hard general problems, deliver exceptional customer service, and lead with people who care.

You''ll own responsibilities, mentor teammates, and partner with cross-functional teams to surface risks, test assumptions, and drive measurable improvements—all with a focus on balance and growth.

The role offers ownership, a supportive team, and a path to impact within a dynamic, fast-paced environment.

Qualifications

• The candidate embraces a growth mindset and treats feedback as a fuel for improvement.
• Capable of managing competing priorities under tight deadlines.
• Hands-on leadership with delegation as a key approach to teamwork.
• Strong focus on quality and consistency in output.

Responsibilities

• Surface risks early, loudly, and with a proposed fix attached
• Partner sideways with teams who rarely sit in the same room
• Pressure-test assumptions before they harden into expensive mistakes
• Bring 8 of general instinct to problems the playbook misses
• Notice when a general metric is lying and dig in
• Own your mistakes loudly and your wins quietly
• Drive measurable improvements within your area of responsibility

Skills

Growth Mindset

Delegation

Mentoring

Prioritization

Quality & Consistency

Job description

Spotify in Louisville, KY is seeking a Client Relations Manager to tackle hard general problems, deliver exceptional customer service, and lead with people who care.

You''ll own responsibilities, mentor teammates, and partner with cross-functional teams to surface risks, test assumptions, and drive measurable improvements—all with a focus on balance and growth.

The role offers ownership, a supportive team, and a path to impact within a dynamic, fast-paced environment.