Strategic Client Success Manager

Jimerson Birr, P.A.; Jacksonville (FL); On-site; USD 60,000 - 85,000; Full time

Job summary

Jimerson Birr, P.A. seeks a Client Success Specialist in Jacksonville, FL to own the client experience across the firm’s book of business. You’ll manage relationships, perform proactive outreach, and coordinate with Marketing and Sales to surface opportunities for growth.

You’ll work with attorneys and staff to ensure clear, timely communication and durable value for clients. 2+ years in client success or related roles and CRM experience are preferred.

Qualifications

• 2+ years in client success, account management, or related marketing/sales.
• Proficiency with CRM and campaign/pipeline tools (Salesforce preferred).
• Excellent written and verbal communication; professional client representation.
• Bachelor's degree preferred or equivalent experience.

Responsibilities

• Own and prioritize a portfolio of client relationships with current records.
• Run a consistent cadence of client touchpoints to reinforce value.
• Design and refine client engagement initiatives with Marketing.
• Partner with Sales and business development to move qualified opportunities forward.
• Serve as a trusted contact, coordinating with attorneys and firm staff.
• Identify opportunities and hand off with full context.
• Track engagement activity and share learnings across teams.

Skills

Client success

Account management

Retention

Relationship marketing

Sales

Education

Bachelor's degree preferred or equivalent experience

Tools

Salesforce

Job description

Jimerson Birr, P.A. seeks a Client Success Specialist in Jacksonville, FL to own the client experience across the firm’s book of business. You’ll manage relationships, perform proactive outreach, and coordinate with Marketing and Sales to surface opportunities for growth.

You’ll work with attorneys and staff to ensure clear, timely communication and durable value for clients. 2+ years in client success or related roles and CRM experience are preferred.