Strategic Client Success Lead

Jimerson Birr

Jacksonville (FL)

On-site

USD 55,000 - 75,000

Full time

4 hours ago

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Job summary

Jimerson Birr in Jacksonville, FL seeks a Client Success Specialist to own the client experience across our book of business. You will manage a portfolio of client relationships, conduct proactive outreach, and clearly communicate how the firm can help.

You will collaborate with Marketing and Sales to surface opportunities and hand them off with context to the appropriate team. Ideal candidates are energized by building genuine client relationships, adept at reading client needs, and can manage

Qualifications

2+ years of experience in client success, account management, retention, or relationship-focused marketing or sales.
Proficient with CRM and campaign/pipeline tools.
Strong written and verbal communication, professional representation of the firm.

Responsibilities

Own and prioritize a portfolio of client relationships, keep records current and reflective of status.
Run a planned cadence of client touchpoints to reinforce value.
Design and refine client engagement initiatives with Marketing for content clearances.
Partner with Sales and business development to move qualified opportunities forward.
Serve as a trusted contact, coordinating with attorneys and firm staff.
Identify opportunities within your portfolio and hand off with full context.
Track engagement activity and share learnings with Service, Sales and Marketing.