Strategic Client Success Manager

The-Greenery,-Inc; Hardeeville (SC); On-site; USD 50,000 - 68,000; Full time

Job summary

The Greenery, Inc in Hardeeville, SC is seeking a Client Relationship Manager to serve as the primary contact for clients, uphold company standards, and drive satisfaction, retention, and revenue growth. The role partners with the Director of Client Services, Branch Manager, and Production Managers to optimize profitability and client outcomes.

Responsibilities include onboarding, plans of action, project oversight, upselling, and maintaining strong client relationships, while coordinating with

Qualifications

• Strong analytical and problem-solving skills, organizational, communication, coordination and presentation skills.
• Proficient computer technology including MS Office Suite, Aspire software knowledge is a plus.
• Horticultural experience/ knowledge preferred.

Responsibilities

• Ensure smooth client onboarding and integration.
• Communicate and follow up with Plans of Action as production performs, resolves and executes control standards.
• Monitor project timelines, budgets, and outcomes to ensure client satisfaction and profitability.
• Identify and pursue opportunities to upsell and cross-sell to existing clients
• Build, strengthen and maintain client relationships.
• Retain and grow account base
• Address and resolve client complaints and issues promptly and effectively.
• Maintain consistent, scheduled communication cadence with clients
• Identify and mitigate risks proactively
• Gather client feedback and use it to drive continuous improvement with production teams.
• Facilitate effective communication between clients and internal teams.
• Foster a collaborative environment to enhance teamwork and problem-solving
• Attend networking and industry events.
• Manage and communicate the contract renewal process and price increase.
• Design, estimate and propose enhancement opportunities
• Manage Aspire and other integrated software systems to maximize performance.
• Manage A/R communication to ensure timely payment for services rendered
• Drive strategic plan for adoption and utilization of products

Skills

Analytical skills

Communication

MS Office

Aspire software

Relationship building

Multitasking

Education

Associates or Bachelors degree

Tools

Aspire

Job description

The Greenery, Inc in Hardeeville, SC is seeking a Client Relationship Manager to serve as the primary contact for clients, uphold company standards, and drive satisfaction, retention, and revenue growth. The role partners with the Director of Client Services, Branch Manager, and Production Managers to optimize profitability and client outcomes.

Responsibilities include onboarding, plans of action, project oversight, upselling, and maintaining strong client relationships, while coordinating with