Strategic Client Success Leader — Data-Driven

Rapid Stack; New York, Northern (NY, KY); Hybrid; USD 110,000 - 150,000; Full time

Job summary

Rapid Stack is seeking a data-driven Client Success Strategist to join our Operations team in New York. You will analyze client health, optimize the customer journey, and help our operations scale with our growing client base.

Responsibilities include analyzing customer data to spot patterns and risks, developing operational playbooks for the Client Success team, partnering with Product to advocate features, and leading strategic reviews with key accounts to ensure long-term alignment.

Qualifications

• Background in Operations, Customer Success, or Strategy Consulting.
• Analytical prowess—comfortable working with data to drive decisions.
• Excellent organizational skills and the ability to manage multiple high-priority projects.
• Based in or willing to work from our New York office.

Responsibilities

• Analyze customer data to identify patterns, risks, and opportunities for expansion.
• Develop and refine operational playbooks for the Client Success team.
• Partner with the Product team to advocate for features that drive client satisfaction.
• Lead high-level strategic reviews with key accounts to ensure long-term alignment.

Skills

Operations background

Customer Success

Strategy Consulting

Job description

Rapid Stack is seeking a data-driven Client Success Strategist to join our Operations team in New York. You will analyze client health, optimize the customer journey, and help our operations scale with our growing client base.

Responsibilities include analyzing customer data to spot patterns and risks, developing operational playbooks for the Client Success team, partnering with Product to advocate features, and leading strategic reviews with key accounts to ensure long-term alignment.