Strategic Client Services Lead – Alternative Funds

Dayforce; Omaha (NE); On-site; USD 85,000 - 115,000; Full time

Job summary

Dayforce is seeking a Client Services Manager for Alternative Funds to serve as a relationship-focused resource for fund families and internal partners. You will handle complex inquiries, mentor team members, and drive strategic communications around fund servicing, closings, repurchases, tenders, and capital calls.

You will collaborate across departments to ensure accurate, timely updates and superior client satisfaction, while supporting senior management with status reporting and stakeholder

Qualifications

• Bachelor’s degree in business, communications, finance or related field.
• 5+ years in client services, transfer agent operations, financial operations, or related field.
• Experience in financial services; experience with Alternative Investments preferred.
• Series 6 or 7 license is a plus.

Responsibilities

• Manage and resolve complex or escalated client inquiries for Alternative funds.
• Serve as a primary contact for fund families and internal partners.
• Lead communication on service updates and client-impacting initiatives.
• Collaborate with internal departments to ensure accurate client communications.
• Support management with client satisfaction updates and status reporting.
• Participate in client meetings and business reviews.
• Identify process improvements to enhance efficiency and client experience.
• Maintain records of escalations and client interactions in designated systems.

Skills

Leadership

Client relationship management

Communication

Problem solving

Coordination

Mentoring

Stakeholder management

Project coordination

Education

Bachelor’s degree in business administration, communications, finance, or a related field

Tools

Microsoft Office

Adobe Acrobat

Job description

Dayforce is seeking a Client Services Manager for Alternative Funds to serve as a relationship-focused resource for fund families and internal partners. You will handle complex inquiries, mentor team members, and drive strategic communications around fund servicing, closings, repurchases, tenders, and capital calls.

You will collaborate across departments to ensure accurate, timely updates and superior client satisfaction, while supporting senior management with status reporting and stakeholder