Strategic Client Service Specialist - Wealth Management

Jambalaya Group; Louisville (KY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical coverage and insurance

401(k) with company match

Paid time off (PTO)

Licensing and credentialing support

Holiday and incentive bonuses

Job summary

Jambalaya Group is seeking an experienced Client Service Specialist (Advisor Assistant) to act as a strategic operational partner to Financial Advisors. The role focuses on delivering exceptional client service, managing complex workflows, and enabling growth across Dayton, Tucson, and Louisville offices.

The ideal candidate has in‑depth knowledge of financial‑services client service, account workflows, and compliance, with licensing pursued as needed.

Qualifications

• Two to five years of related financial‑services, wealth‑management, brokerage, banking, client service, or advisor‑support experience preferred; an equivalent combination of education and experience will be considered
• Prior responsibility for new business, account administration, client service, advisor support, or similar work in a regulated financial environment
• Series 7, Series 66, and Life/Health insurance licenses preferred but not required for every assignment; willingness and ability to pursue required registrations within an agreed timeframe may be necessary
• Experience with RMD processing, insurance applications, estate settlements, trading, money movement, meeting preparation, or paraplanning is especially valuable
• Solid understanding of client‑service workflows, account documentation, confidentiality, regulatory disclosures, and detail‑sensitive processing
• Excellent written and verbal communication, sound judgment, empathy, and the ability to serve as a confident primary client contact
• Strong organization, follow‑through, and the ability to manage multiple priorities and deadlines with limited day‑to‑day supervision after onboarding

Responsibilities

• Maintain awareness of advisor priorities, deadlines, client commitments, and outstanding service items; use regular advisor check‑ins and proactive status communication to keep work moving
• Coordinate advisor calendars, client meetings, internal commitments, planned absences, and cross‑team coverage needs
• Serve as a primary point of contact for routine client calls, emails, and service requests; resolve questions within the role's authority and elevate advice‑related or complex matters appropriately
• Prepare and process new‑business applications, account maintenance, transfers, distributions, deposits, checks, insurance applications, estate‑settlement paperwork, and related documentation
• Monitor submitted business and service requests through completion, resolve exceptions, maintain electronic client files, and communicate timely status updates to clients and advisors
• Coordinate annual Required Minimum Distribution workflows and assemble requested tax information or cost‑basis records without providing tax advice
• Maintain accurate CRM records, client and prospect information, tasks, opportunities, required disclosures, and other compliance‑sensitive documentation
• Schedule and prepare for client reviews, phone reviews, and financial‑planning meetings; coordinate meeting materials, confirmations, documentation, and follow‑up
• Coordinate with custodians, product partners, home‑office resources, and internal teams to complete service requests accurately and on time
• Depending on assignment, experience, licensing, and role authority, support trading, transactions, money movement, advanced planning data gathering, or other paraplanner responsibilities
• Provide cross‑office coverage, assist with growth or referral‑event follow‑up, train newer assistants when appropriate, and contribute to special projects and workflow improvements
• Support Financial Advisors with marketing initiatives, lead‑generation activities, and clientacquisition efforts
• Follow all practice, regulatory, privacy, recordkeeping, and information‑security requirements

Skills

Client service

Account workflows

Advisor support

Regulatory awareness

Microsoft Excel

Microsoft Word

Outlook

CRM proficiency

Attention to detail

Tools

Microsoft Excel

Word

Outlook

Teams

Adobe

CRM platforms

Workflow systems

Databases

Job description

Jambalaya Group is seeking an experienced Client Service Specialist (Advisor Assistant) to act as a strategic operational partner to Financial Advisors. The role focuses on delivering exceptional client service, managing complex workflows, and enabling growth across Dayton, Tucson, and Louisville offices.

The ideal candidate has in‑depth knowledge of financial‑services client service, account workflows, and compliance, with licensing pursued as needed.