Client Service & Operations Specialist

Vaco; Columbus (OH); On-site; USD 65,000 - 100,000; Full time

Job summary

Vaco is seeking a Client Service & Operations Specialist in Columbus, OH to serve as the primary contact for clients by phone, email and in person. You will process investment paperwork, coordinate transfers, and maintain client records with strict confidentiality.

The role supports advisors, schedules meetings, and helps with events and marketing initiatives while driving efficient office workflows. A 5+ year wealth management background and Series 6 are required, with Life & Health licensing

Qualifications

• 5+ years in wealth management and financial advisory required.
• Series 6 license is essential; Life & Health license optional after start.
• Bachelor’s degree in Finance, Accounting, or Business preferred.

Responsibilities

• Serve as primary client contact by phone, email, and in person.
• Prepare, process, submit, and follow up on investment/account paperwork.
• Coordinate account maintenance, transfers, and cashiering requests.
• Maintain accurate client and financial planning information in firm systems.
• Schedule client meetings and assist advisors during meetings.
• Support events, marketing, and referral activities; document workflows.

Skills

Wealth management experience

Client service excellence

Series 6 license

Ohio Life & Health license

Integrity

Strong communication

Education

Bachelor's degree in Finance/Accounting/Business

Series 7 (nice to have)

Job description

Position Title: Client Service & Operations Specialist Core Responsibilities / Day-to-Day: Serve as a primary point of contact for clients, providing responsive and professional service by phone, email, and in person. Prepare, process, submit, and follow up on investment and account paperwork from initiation through completion. Coordinate account maintenance, cashiering requests, transfers, and other ongoing client service needs. Maintain accurate client and financial planning information within firm systems. Schedule appointments and coordinate client meetings. Assist advisors during client meetings and follow up on action items as needed. Prepare client correspondence and proactively communicate regarding outstanding requests. Maintain accurate electronic client files and documentation in accordance with firm and regulatory requirements. Support client appreciation events, seminars, marketing initiatives, and referral activities. Help develop, document, and improve office workflows and operational processes. Identify opportunities to improve efficiency and enhance the overall client experience. Collaborate closely with advisors and other team members to ensure seamless service delivery. Handle sensitive client information with a high degree of confidentiality and discretion. Assist with special projects and other responsibilities assigned by the CEO. Top 3 Must-Have Skills (stack-ranked w/ % of time): 5+ years in wealth management and financial advisory experience Want a long-term career in wealth management and financial planning Series 6, as well as Ohio Life & Health License (Series 6 is most important. They can obtain their Life & Health after they start.) Strong character and meshes well with their culture Integrity, professionalism, compassion, accountability and exceptional client service Someone who understands "white-glove service" Someone who provides high service to all clients, NOT transactional Bachelor's Degree - Finance, Accounting, Business Nice-to-Haves: Series 7

EEO Notice

Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment,

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.