Strategic Client Relations Lead – Healthcare Pharmacy
BrightSpring Health Services
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Benefits offered by this job
Job summary
PharMerica, Houston-based, seeks an Account Manager of Client Services for Skilled Nursing Pharmacy. Build client relationships, ensure satisfaction, and drive retention across healthcare facilities.
The role involves 85% travel within the Houston area and surrounding facilities, with a Monday–Friday schedule and varied hours to meet business needs.
Qualifications
- Bachelor's degree or equivalent experience required.
- Experience in client management, customer service, or client support.
- Ability to communicate effectively with all management levels.
- Excellent time-management and basic computer skills.
- Advanced Microsoft Office proficiency.
- Strong problem-solving and root cause analysis skills.
- Collaborative, cross-functional mindset.
- Project management and client-facing experience.
- Ability to manage multiple priorities and deadlines.
Responsibilities
- Builds strong partnerships with clients for sustained growth.
- Act as primary go-to person for your client base and manage relationships.
- Discuss issues, growth opportunities and performance in QBRs/PSOPs.
- Lead client contract renewals with PharMerica stakeholders.
- Own client escalation and resolution with timely responses.
- Manage client book of business in CRM and communicate metrics.
- Provide reporting data and conduct training for PMC procedures.
- Assist onboarding of new clients and facilities.
- Coordinate with finance, contracting and marketing on billing standards.
- Represent PharMerica at events and conferences.
Skills
Education
Tools
Job description
life insurance, tuition assistance, tuition reimbursement, 401(k), employee discount
United States, Texas, Houston
Sep 30, 2026
Account Manager of Client Services / Skilled Nursing Pharmacy Services
Job Locations
US-TX-HOUSTON
ID
2026-196580
Line of Business
PharMerica
Position Type
Full-Time
Account Manager of Client Services / Skilled Nursing Pharmacy Services Job Locations
US-TX-HOUSTON
ID
2026-196580
Line of Business
PharMerica
Position Type
Full-Time
Our Company
PharMerica
Overview
PharMerica, a part of Brightspring Health Services, is a longterm care pharmacy services provider that supplies medications, clinical support, and pharmacy management to healthcare organizations across the United States.
As a a non-retail pharmacy, we focus on providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation facilities, long-term acute care centers, and other specialized care centers nationwide. Our organization is in high growth mode, which can provide opportunities for advancement for individuals looking for career progression!
The Account Manager of Client Services cultivates and maintains an on-going strategic relationship with their clients. They are responsible for ensuring customer satisfaction with pharmacy services, issue resolution and overall retention of their clients.
This position entails 85% travel. Ideal location to reside is within that territory
Schedule: Monday - Friday, hours depend on business needs
Territory: Houston, TX area
The ideal candidate has experience in client retention in a long-term care pharmacy setting.
We offer:
DailyPay
Flexible schedules
Competitive pay
Shift differential
Health, dental, vision and life insurance benefits
Company paid STD and LTD
Tuition Assistance
Employee Discount Program
401k
Paid-time off
Tuition reimbursement
Non-retail/Closed-door environment
Annual Incentive Bonus: 15%
Our Pharmacy group focuses on providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation hospitals, long-term acute care hospitals, and other specialized care centers nationwide. If your passion is service excellence and top-quality care come join our team and apply today!
Responsibilities
- Builds strong partnerships with clients through consultation and collaboration for the sustained success and growth of their organizations
- Accountable for all aspects of client relationships; primary go-to person for your client base
- Engages with all levels across the organization to discuss issue resolution, growth opportunities and overall pharmacy performance in the Monthly/Quarterly Business Reviews (QBR's) and Pharmacy Optimization Services (PSOP's)
- Leads client contract renewal process in collaboration with other key PharMerica stakeholders
- Owns the client issue escalation and resolution process. Working directly with key internal partners, achieves timely responses on all issues along with setting proper expectations for clients
- Manages their client base through the company's CRM software. This includes the tracking and management of activities, issues, tasks, contacts, and other client communications.
- Own your Client Book of Business - be the subject matter expert and be prepared to communicate the most important critical to quality measurements to address customer's needs, delivering world class service
- Provides pharmacy service, performance and reporting data. Prepares reports, monthly and quarterly business review materials, facilitates client engagement calls and conducts routine training, providing educational materials to facilitate compliance with PMC procedures, tools and resources
- Works with client support services in leading the on-boarding of new clients and facilities to ensure a seamless implementation
- Collaborates with other functional departments (credit/collections, contracting, and marketing) to assure that corporate billing, and receivable standards are achieved
- Represents PharMerica at corporate/networking/client events and conferences
- Conducts job responsibilities in accordance with the standards set out in the Company's Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards
Qualifications
- Bachelor's degree or equivalent experience
- Three to five years of previous experience in a client management, customer service, or client support role; previous experience in a client support role within a healthcare setting or other business-to-business setting
- Ability to communicate to all levels of management
- Excellent time-management and basic computer skills
- Advanced Microsoft Office proficiency
- Outstanding problem-solving skills
- Experience in root cause analysis
- Ability to collaborate cross-functionally
- Experience working within a collaborative team
- Experience in a project management and client-facing customer service role
- Strong background with the ability to manage multiple priorities and deadlines at once
About our Line of Business
PharMerica, an affiliate of BrightSpring Health Services, delivers personalized pharmacy care through dedicated local teams, serving health care providers such as skilled nursing facilities, senior living communities, and hospitals. We also cater to individuals with behavioral needs, infusion therapy needs, seniors receiving in-home care, and patients with cancer. Operating long-term care, home infusion, and specialty pharmacies across the nation, we combine the personal touch of a neighborhood pharmacy with the resources of a national network. Our comprehensive solutions, backed by industry-leading technology and regulatory expertise, ensure accurate medication access, cost control, and compliance with best-in-class clinical standards. We are committed to enhancing resident health, reducing staff burdens, and supporting our clients' success. For more information, visit www.pharmerica.com. Follow us on Facebook, Twitter, and LinkedIn.
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