Client Services Account Manager, LTC Pharmacy

BrightSpring Health Services; Portland (ME); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

DailyPay

Flexible schedules

Competitive pay

Shift differential

Health, dental, vision and life ins.

Company paid STD and LTD

Tuition Assistance

Employee Discount Program

401k

Paid-time off

Tuition reimbursement

Non-retail/Closed-door environment

Annual Incentive Bonus: 15%

Job summary

PharMerica, an affiliate of BrightSpring Health Services, seeks an Account Manager of Client Services to manage long-term care pharmacy client relationships across the New England market. You will ensure customer satisfaction, retention, and proactive issue resolution while partnering with hospital and long-term care facilities nationwide.

The role requires 75% travel, a Bachelor's degree or equivalent, and 3–5 years of client management or healthcare-facing experience.

Qualifications

• Bachelor's degree or equivalent experience required.
• Experience in client management or client support in healthcare or B2B settings preferred.
• Strong communication and time-management skills; ability to work with multiple stakeholders.

Responsibilities

• Builds strong partnerships with clients through consultation and collaboration for the sustained success and growth of their organizations.
• Accountable for all aspects of client relationships; primary go-to person for your client base.
• Engages with all levels across the organization to discuss issue resolution, growth opportunities and overall pharmacy performance in the Monthly/Quarterly Business Reviews (QBRs) and Pharmacy Optimization Services (PSOPs).
• Leads client contract renewal process in collaboration with other key PharMerica stakeholders.
• Owns the client issue escalation and resolution process; works with internal partners to achieve timely responses and set expectations.
• Manages client base through the company's CRM software, tracking activities, issues, tasks, contacts, and communications.
• Provides performance reporting and training materials to facilitate compliance and service quality.
• On-boards new clients and facilities to ensure seamless implementation.
• Collaborates with billing, contracting, and marketing to maintain standards and receivables.
• Represents PharMerica at corporate events and client conferences.

Skills

Client relationship management

Communication to all levels

Time management

Problem solving

Root cause analysis

Cross-functional collaboration

Project management

Multi-tasking

Travel flexibility

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office

Job description

PharMerica, an affiliate of BrightSpring Health Services, seeks an Account Manager of Client Services to manage long-term care pharmacy client relationships across the New England market. You will ensure customer satisfaction, retention, and proactive issue resolution while partnering with hospital and long-term care facilities nationwide.

The role requires 75% travel, a Bachelor's degree or equivalent, and 3–5 years of client management or healthcare-facing experience.