Strategic Client Partner

thestaffpad; Dallas (TX); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health benefits package

HSA / Flexible Spending Accounts

Insurance: Medical, Dental, Vision, AD

Employee Assistance Program

401(k) retirement plan (no match)

Parking benefit $100/month downtown

Gym membership

PTO 160 hours + 10 holidays

Job summary

The Staff Pad is seeking an experienced Client Partner in Dallas to own client relationships across a portfolio and drive ongoing value with delivery teams. You will lead executive-level engagements, monitor health and milestones, and advocate for client needs while coordinating with internal domains and subject matter experts.

In this role you will identify growth opportunities, manage expectations, and ensure a coordinated, outcome-focused client experience across Dayforce-related services and

Qualifications

• Experience in client relationship management, account management, customer success, consulting, or a related client-facing role.
• Experience collaborating across functional teams and influencing outcomes without direct authority.
• Experience with Dayforce, HR technology, SaaS, or professional services highly preferred.

Responsibilities

• Serve as the primary liaison and relationship owner for an assigned portfolio of clients.
• Build trusted relationships with key stakeholders and executive sponsors.
• Understand client objectives, priorities, challenges, expectations, and Dayforce environment.
• Lead regular client meetings, account reviews, and relationship-focused discussions.
• Act as the client advocate internally, ensuring needs, concerns, commitments, and expectations are clearly communicated and addressed.
• Gather Voice of the Customer feedback and to identify changes in client sentiment.
• Maintain proactive, transparent communication during client concerns, delays, or challenges.
• Maintain visibility into client health, risks, priorities, opportunities, and key contract milestones across the portfolio.
• Monitor contracted hours, utilization, remaining hours, and ticket trends to identify concerns and opportunities.
• Proactively address blockers, concerns, identify emerging client risks and elevate appropriately.
• Use dashboards, reports, and client data to proactively manage the portfolio.
• Drive value-focused client conversations beyond tickets to outcomes, priorities, risks, and future needs.
• Lead meaningful account discussions around services, priorities, progress, and opportunities.
• Identify opportunities to improve adoption, optimize processes, address recurring challenges, or better leverage Dayforce.
• Understand upcoming client initiatives and organizational changes that may impact their Dayforce environment or company support needs.
• Coordinate with subject matter experts when deeper technical or functional expertise is needed.
• Ensure clients experience the company as a coordinated partner across services and teams.
• Build knowledge of the Dayforce platform and key functional areas to recognize unmet client needs.
• Identify business challenges, planned initiatives, and capability gaps that may present growth opportunities.
• Partner with company and Dayforce resources on opportunities aligned with client needs and business value.
• Partner closely with Domain Directors, consultants, the Data Coordinator, service leaders, and leadership to understand client priorities and context.
• Maintain visibility into service delivery without managing day-to-day consultant work.
• Escalate critical or time-sensitive client concerns while maintaining ownership of client communication and confidence.
• Participate in portfolio and account reviews, contributing relevant client insights to planning and prioritization discussions.
• Remain professional, calm, and solution-focused during escalations and difficult client conversations.
• Ensure clients receive timely communication on significant concerns, commitments, and next steps.

Skills

Client relationships

Account management

Customer success

Consulting

Client-facing

Job description

The Staff Pad is proud to partner with a leading cloud consulting company in Dallas, TX, and we are seeking an experienced Client Partner to serve as a key liaison between clients and the company’s consulting, delivery, and leadership teams The Client Partner owns the overall relationship, client experience, and success of an assigned portfolio of clients Reporting to the Client Partner Lead, the Client Partner develops a strong understanding of each client’s business priorities, Dayforce environment, services, challenges, and goals, ensuring the partnership delivers ongoing value as their needs evolve.

Schedule: Full-Time

What You’ll Do

Key Responsibilities

Client Relationship & Experience

• Serve as the primary liaison and relationship owner for an assigned portfolio of clients
• Build trusted relationships with key stakeholders and executive sponsors
• Understand client objectives, priorities, challenges, expectations, and Dayforce environment
• Lead regular client meetings, account reviews, and relationship-focused discussions
• Act as the client advocate internally, ensuring needs, concerns, commitments, and expectations are clearly communicated and addressed
• Gather Voice of the Customer feedback and to identify changes in client sentiment
• Maintain proactive, transparent communication during client concerns, delays, or challenges

Portfolio & Client Health

• Maintain visibility into client health, risks, priorities, opportunities, and key contract milestones across the portfolio
• Monitor contracted hours, utilization, remaining hours, and ticket trends to identify concerns and opportunities
• Proactively address blockers, concerns, identify emerging client risks and elevate appropriately
• Use dashboards, reports, and client data to proactively manage the portfolio

Strategic Client Engagement

• Drive value-focused client conversations beyond tickets to outcomes, priorities, risks, and future needs
• Lead meaningful account discussions around services, priorities, progress, and opportunities
• Identify opportunities to improve adoption, optimize processes, address recurring challenges, or better leverage Dayforce
• Understand upcoming client initiatives and organizational changes that may impact their Dayforce environment or company support needs
• Coordinate with subject matter experts when deeper technical or functional expertise is needed
• Ensure clients experience the company as a coordinated partner across services and teams

Growth & Opportunity Identification

• Build knowledge of the Dayforce platform and key functional areas to recognize unmet client needs
• Identify business challenges, planned initiatives, and capability gaps that may present growth opportunities
• Partner with company and Dayforce resources on opportunities aligned with client needs and business value

Internal Collaboration & Escalation

• Partner closely with Domain Directors, consultants, the Data Coordinator, service leaders, and leadership to understand client priorities and context
• Maintain visibility into service delivery without managing day-to-day consultant work
• Engage the appropriate Domain Director or service owner when delivery concerns, client commitments, or service issues require attention
• Clearly communicate client needs, business impact, and relationship risks through established prioritization processes
• Escalate critical or time-sensitive client concerns while maintaining ownership of client communication and confidence
• Participate in portfolio and account reviews, contributing relevant client insights to planning and prioritization discussions
• Remain professional, calm, and solution-focused during escalations and difficult client conversations
• Ensure clients receive timely communication on significant concerns, commitments, and next steps

Customer Knowledge & Governance

• Maintain accurate and up-to-date client information in designated systems and shared repositories
• Document client priorities, risks, preferences, commitments, initiatives, and relevant relationship history
• Maintain sufficient documentation to support continuity during absences or account transitions
• Ensure relevant client context is accessible to internal teams supporting the account
• Follow established processes for onboarding, transitions, renewals, account reviews, sponsor engagement, and documentation

What We Are Looking For

Qualifications & Experience

• Experience in client relationship management, account management, customer success, consulting, or a related client-facing role
• Experience collaborating across functional teams and influencing outcomes without direct authority
• Experience with Dayforce, HR technology, SaaS, or professional services highly preferred

Additional Skills and Attributes

• Proven ability to build trusted relationships with operational and senior stakeholders
• Strong client-service orientation with excellent ownership, accountability, and follow-through
• Excellent communication, facilitation, presentation, and relationship management skills
• Strong business judgment with the ability to manage competing priorities and multiple client relationships
• Ability to identify trends, risks, opportunities, and client needs from operational information
• Ability to develop working knowledge of Dayforce modules and connect client needs with appropriate internal resources

What You Can Expect

• Competitive Compensation based on experience
• 100% employee-paid benefits + First $450 of spouse/child coverage paid
• Flexible Spending Accounts and Health Savings Account
• Medical, Dental, Vision, Life and AD&D insurance
• Employee Assistance Program
• 401(k) retirement plan (no match)
• $100/month downtown parking benefit
• Complimentary Trophy Fitness membership (gym located inside office building)
• 160 hours of PTO + 10 paid holidays