Strategic Client Operations Lead - Financial Services

Jobtailor; Arizona; On-site; USD 55,000 - 75,000; Full time

Job summary

Jobtailor in the United States (Arizona) is seeking a client services and operations-focused role to assist end-clients and internal partners via multiple channels. You will proactively engage with clients on time-sensitive actions and help with complex issues and account maintenance.

The position requires a Bachelor's degree or equivalent and 2+ years in customer service or operations. SIE and Series 7 are preferred, with strong communication and problem-solving skills essential for success.

Qualifications

• Bachelor’s degree or equivalent years of industry experience.
• 2+ years’ experience in customer service or operations.
• SIE and Series 7 preferred.
• Ability to prioritize and manage tasks.
• Outstanding interpersonal skills with the ability to build and foster relationships.
• Excellent verbal and written communication skills.
• Strong problem solving skills with a keen attention to detail.
• Ability to explain complex information clearly and simply.
• Ability to maintain a positive attitude and perform under pressure in a fast-paced environment.

Responsibilities

• Assist end-clients and internal partners through inbound and outbound phone calls, emails, faxes, and mailings.
• Proactively outreach to clients and advisors on time-sensitive activities including RMDs, repapering accounts, distributions, and 1099s.
• Research complex issues and resolve inquiries in a timely manner.
• Communicate operational and financial industry policies and procedures.
• Prepare forms and submit instructions for new accounts, money movement, account transfers, and account maintenance.
• Handle incoming and outgoing mail requests by USPS and FedEx.
• Route inquiries through LPL channels for proper processing and escalation.
• Obtain documents from other Broker/Dealers as needed.
• Manage account notifications and resolution of NIGOs.
• Prepare client reports and proposals as required.
• Monitor team mailboxes and respond to client inquiries.
• Refer clients seeking financial guidance to an LPL Advisor.
• Communicate task status updates with operations teams and advisors.
• Train and develop others as a department resource.
• Work with clients and families to distribute assets from client accounts.
• Foster relationships and retain business to support IFS growth.
• Work one-on-one with clients through difficult circumstances such as death or divorce.
• Liaise between clients and advisors to help ensure financial goals are met.

Skills

Customer service

Operations management

Interpersonal skills

Verbal communication

Written communication

Attention to detail

Problem solving

Relationship building

Task prioritization

Education

Bachelor's degree or equivalent years of industry experience

Tools

USPS

FedEx

Job description

Jobtailor in the United States (Arizona) is seeking a client services and operations-focused role to assist end-clients and internal partners via multiple channels. You will proactively engage with clients on time-sensitive actions and help with complex issues and account maintenance.

The position requires a Bachelor's degree or equivalent and 2+ years in customer service or operations. SIE and Series 7 are preferred, with strong communication and problem-solving skills essential for success.