Strategic Client Operations Lead

INW: Innovations in Nutrition + Wellness; Phoenix (AZ); On-site; USD 65,000 - 90,000; Full time

Job summary

INW Phoenix Formulations is seeking an experienced Accounts Manager to develop strong relationships with customers and executives, ensuring timely production and delivery of nutritional supplements. You will own multiple accounts with $1M+ sales, coordinate RFQs, price requests, and cross-functional collaboration to meet commitments while maintaining high service levels.

The role requires initiative, detail orientation, and professionalism in an office setting, Monday through Friday,

Qualifications

• BA/BS degree in Business Administration, Sales, Project Management or equivalent work experience.
• Proficient with CRM software and Microsoft Office (Excel & Outlook).
• Ability to communicate, present and influence credibly at all organization levels.

Responsibilities

• Serve as lead point of contact for all matters relating to customer accounts.
• Answer questions, process purchase orders, and resolve issues to ensure on-time delivery.
• Understand customer needs and align them with Company capabilities.
• Propose win-win solutions to build long-lasting partnerships.
• Coordinate RFQ processes and pricing with the President for finalization.
• Forecast, track and report on account metrics such as sales results.

Skills

Relationship building

Negotiation

Presentation skills

Active listening

Time management

Education

BA/BS in Business Administration, Sales, Project Management or equivalent

Tools

CRM Software

Microsoft Office (Excel, Outlook)

Job description

INW Phoenix Formulations is seeking an experienced Accounts Manager to develop strong relationships with customers and executives, ensuring timely production and delivery of nutritional supplements. You will own multiple accounts with $1M+ sales, coordinate RFQs, price requests, and cross-functional collaboration to meet commitments while maintaining high service levels.

The role requires initiative, detail orientation, and professionalism in an office setting, Monday through Friday,