Strategic Client Manager, Cigna Global Health Benefits - Remote

Cigna Healthcare; United States; Hybrid; USD 120,000 - 190,000; Full time

Benefits offered by this job

401(k)

Company paid life insurance

Tuition reimbursement

Paid time off

Paid holidays

Leaves of absence

Job summary

Cigna Healthcare, a division of The Cigna Group, seeks a Strategic Client Manager to drive operational performance, strategy and execution for national/global accounts. You will manage high-profile client relationships, renewals, and upsell opportunities while collaborating across product and operations to deliver proactive, consultative solutions globally.

The role emphasizes leadership, strategic thinking, and deep knowledge of health service products, with travel as required and eligibility

Qualifications

• Bachelor’s degree preferred or equivalent work experience.
• 8+ years of relevant client support/client management experience required.
• State required Life, Accident and Health Licensure.
• Knowledge of health service products and services and global benefits experience preferred.
• Extensive experience in account management, account service, or roles with significant client interaction.
• Strong written and verbal communication skills.
• Excellent presentation and consultation skills.
• Strong ability to travel for client and organizational meetings.

Responsibilities

• Client, broker/consultant, and customer facing responsibility for day-to-day support of high-profile clients.
• Provide consultative proactive information/recommendations with clients and brokers on an ongoing basis.
• Manage renewals for existing block of business.
• Upsell/cross-sell additional product lines within Cigna Global and matrix partners.
• Educate clients about Cigna Global updates related to compliance or processes.
• Handle and resolve escalated issues related to eligibility, premium/invoicing, and service matters.
• Manage sales information in Salesforce per Cigna Global practices.

Skills

Leadership

Strategic thinking

Relationship management

Communication

Negotiation

Emotional intelligence

Presentation

Problem solving

Team collaboration

Time management

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office

Excel

PowerPoint

Salesforce

Job description

The Strategic Client Manager will have responsibility of overall operational performance, strategy and execution for Cigna Global Healthcare National Account clients. Primary responsibilities include development and execution of broad service strategy in support of large client global benefit programs, wellness, and employee relations. As well as meeting or exceeding Cigna persistency, premium growth, and earnings targets.

The Strategic Client Manager effectively manages business relationships for their assigned book of business, collaborates and communicates across all product/operational lines to manage and optimize the overall relationship with the client, broker/consultant partners and internal business stakeholders while providing proactive and consultative solutions for their client’s benefit program needs globally.

Responsible for renewing accounts, selling new business to existing accounts, and serving as a consultant to key decision makers. Overall responsibility to manage the relationship with the client and provide proactive and consultative approach for solutions with benefits across the globe. This role is Incentive Compensation eligible.

Roles and Responsibilities

• Client, brokers/consultant, and customer facing responsibility for day to day, support of high profile, high touch clients.
• Provide consultative proactive information/recommendations with clients and brokers/consultants on an on-going basis.
• Manage renewals for existing block of business.
• Upsell/cross-sell additional product lines within Cigna Global and other matrix partners.
• Communicate/educate clients about Cigna Global updates/changes related to compliance or processes.
• Handle and resolve collaboratively escalated issues related to eligibility, premium/invoicing, and/or service-related matters.
• Manage sales information as per Cigna Global practices in Salesforce system.

Key Competencies

• Leadership
• Strategic Thinking
• Conflict Management
• Problem solving
• Relationship management
• Managing & Measuring Work
• Motivating others

The ideal candidate will possess the following skills/experience/qualifications

• Bachelor’s degree preferred or equivalent work experience.
• 8+ years of relevant client support/client management experience required.
• State required Life, Accident and Health Licensure required.
• Demonstrated & thorough understanding of health service products and services, and associated operating requirements to support the client management plan goals and sales processes. Global Benefits experience preferred.
• Requires extensive experience in account management, account service, sales, or other areas requiring significant client and customer interaction.
• Requires strong written and verbal communication skills.
• Excellent presentation and consultation skills.
• Strong Emotional Intelligence (EQ) abilities including key skills such as empathy, listening and adaptability
• Strong negotiation skills
• Ability to effectively manage multiple tasks and collaborative meetings.
• Ability to remain composed under pressure.
• Possess knowledge of the practices, techniques and tools associated with providing outstanding consultative service to clients and customers.
• Client and customer focused with the ability to be a team player with the client management organization and matrix partners
• Familiar with multiple software and system-based applications such as Microsoft Office database and spreadsheets (Excel, PowerPoint, Word, sales tracking systems).
• Ability to travel in support of client and organizational meetings.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

This role is also anticipated to be eligible to participate in an incentive compensation plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email [e-mail] for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.