Strategic Client Manager, Cigna Global Health Benefits - Remote

Cigna Healthcare; Pennsylvania; Remote; USD 90,000 - 140,000; Full time

Job summary

Cigna Healthcare is seeking a Strategic Client Manager to own the operational performance, strategy, and execution for National Account clients. The role focuses on developing and executing broad service strategies to support large global benefit programs, wellness initiatives, and employee relations.

You will renew accounts, sell new business to existing clients, and act as a trusted consultant to senior decision makers.

Qualifications

• Bachelor's degree preferred or equivalent work experience.
• 8+ years of client support/client management experience.
• State required Life, Accident and Health Licensure.
• Extensive experience in account management, account service, or related client interaction.
• Strong Emotional Intelligence (EQ) abilities including empathy, listening, and adaptability.
• Ability to travel for client and organizational meetings.

Responsibilities

• Renew accounts and sell new business to existing clients.
• Serve as a consultant to key decision makers to optimize the client program.
• Manage the relationship with the client and coordinate with brokers/consultants.
• Renewals management for existing block of business.
• Educate clients about Cigna Global updates and compliance changes.
• Handle escalated issues related to eligibility, premium/invoicing, or service.
• Manage sales information in Salesforce.

Skills

Emotional Intelligence

Empathy

Listening

Adaptability

Client relationship management

Time management

Communication

Travel willingness

Education

Bachelor's degree preferred or equivalent work experience

Life, Accident and Health Licensure

Tools

Microsoft Office

Salesforce

Job description

The Strategic Client Manager will have responsibility of overall operational performance, strategy and execution for Cigna Global Healthcare National Account clients. Primary responsibilities include development and execution of broad service strategy in support of large client global benefit programs, wellness, and employee relations. As well as meeting or exceeding Cigna persistency, premium growth, and earnings targets. The Strategic Client Manager effectively manages business relationships for their assigned book of business, collaborates and communicates across all product/operational lines to manage and optimize the overall relationship with the client, broker/consultant partners and internal business stakeholders while providing proactive and consultative solutions for their client’s benefit program needs globally.

• Responsible for renewing accounts, selling new business to existing accounts, and serving as a consultant to key decision makers.
• Overall responsibility to manage the relationship with the client and provide proactive and consultative approach for solutions with benefits across the globe.
• Client, brokers/consultant, and customer facing responsibility for day to day, support of high profile, high touch clients.
• Manage renewals for existing block of business.
• Communicate/educate clients about Cigna Global updates/changes related to compliance or processes.
• Handle and resolve collaboratively escalated issues related to eligibility, premium/invoicing, and/or service-related matters.
• Manage sales information as per Cigna Global practices in Salesforce system.

Conflict Management

Relationship management

Managing & Measuring Work

• Bachelor's degree preferred or equivalent work experience.
• ~8+ years of relevant client support/client management experience required.
• ~ State required Life, Accident and Health Licensure required.
• ~ Demonstrated & thorough understanding of health service products and services, and associated operating requirements to support the client management plan goals and sales processes. Requires extensive experience in account management, account service, sales, or other areas requiring significant client and customer interaction.
• ~ Strong Emotional Intelligence (EQ) abilities including key skills such as empathy, listening and adaptability
• ~ Ability to effectively manage multiple tasks and collaborative meetings.
• ~ Possess knowledge of the practices, techniques and tools associated with providing outstanding consultative service to clients and customers.
• ~ Client and customer focused with the ability to be a team player with the client management organization and matrix partners
• ~ Familiar with multiple software and system-based applications such as Microsoft Office database and spreadsheets (Excel, PowerPoint, Word, sales tracking systems).
• ~ Ability to travel in support of client and organizational meetings.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence.

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.