Strategic Client Growth Executive

Lockton; Houston (TX); On-site; USD 78,000 - 110,000; Full time

Job summary

Lockton in Houston seeks an experienced Client Services professional to maintain and enhance relationships with existing Clients, deliver strategic planning and consulting across RFPs, fees, and investment options, and drive revenue growth. The role requires 7+ years in client services, strong MS Office skills, and travel flexibility.

You will collaborate with carriers and vendors, mentor junior staff, and stay abreast of industry trends and regulatory changes while meeting deadlines and

Qualifications

• Bachelor’s degree in Business Administration or related field.
• Typically more than 7 years of Client services experience.
• Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, PowerPoint).
• Strong verbal and interpersonal communication skills.
• Understanding of brokerage industry and regulatory trends.
• Ability to handle confidential information and meet deadlines.
• Travel ability required (by automobile and aircraft).

Responsibilities

• Maintains and enhances Lockton’s relationships with existing Clients by executing proactive, creative, and on-going contact initiatives.
• Proactively understands the requirements and needs of a Client account.
• Provide strategic planning and consulting advice to clients including the production of Requests for Proposal, coordination of vendor responses, analysis and comparison of RFP responses, and preparation of a client report with recommendations.
• Consults with Clients to review investment options, services, fees, strategies and goals.
• Consults regularly with Clients to review large claims, abnormal utilization results, and monthly claims experience.
• Reviews and issues profitability assists on all “fee-at-risk” proposals.
• Assists in the establishment and attainment of revenue goals for existing and new business.
• Provides input in the development and implementation of policies and procedures, as well as operating and strategic plans within area of specialty.
• Develops and maintains dependable working relationships with carriers, broker servicing networks, and other providers.
• Oversees issue-resolution between Client and the Vendor.
• Coordinates market selection for new and renewal business on designated accounts.
• Initiates and duplicates new business report activities.
• Generates new business opportunities through cross-selling.
• Negotiates program terms and costs.
• May help coordinate the day-to-day administrative activities among those servicing the Client’s account including the coordination of all support services such as claims and loss control.
• Provides information, concepts, techniques, and programs to department Associates to improve and enhance working knowledge.
• Mentors and trains junior-level staff.
• Researches and understands industry trends, product development government regulations.
• Performs other responsibilities and duties as needed.

Education

Bachelor’s Degree in Business Administration or related field

Tools

Microsoft Office

Job description

Lockton in Houston seeks an experienced Client Services professional to maintain and enhance relationships with existing Clients, deliver strategic planning and consulting across RFPs, fees, and investment options, and drive revenue growth. The role requires 7+ years in client services, strong MS Office skills, and travel flexibility.

You will collaborate with carriers and vendors, mentor junior staff, and stay abreast of industry trends and regulatory changes while meeting deadlines and