Strategic Client Engagement Lead

SymphonyAI; Palo Alto (CA); On-site; USD 140,000 - 180,000; Full time

Job summary

SymphonyAI is seeking an experienced Client Engagement Manager to drive adoption, value realization and renewals across a portfolio of Fortune 500 clients. You will partner with Sales, Pre-Sales and Product to align on outcomes, define success plans, and deliver strategically valuable services using a mix of advisory and delivery capabilities.

This role demands strong leadership, executive communication, and a data-driven approach to growing revenue.

Qualifications

• Minimum 10 years in customer success, consulting, and project/program management.
• Formal Project Management accreditation or certification preferred.
• Experience with TSIA LAER or similar lifecycle models.
• Proven ability to manage senior client stakeholders and budgets.
• Track record delivering SaaS and on-premise projects with value realization.

Responsibilities

• Lead the Engagement Lead role across a portfolio of client engagements.
• Drive adoption, value realization and renewal throughout the lifecycle.
• Define success plans, enablement paths and services offerings.
• Collaborate with Sales, Pre-Sales and Product to meet growth targets.
• Monitor KPIs (adoption, health, NPS/CSAT, renewal) and report progress.
• Manage budgets, scope, and profitability while delivering outcomes.
• Escalate and resolve delivery risks and blockers quickly.
• Develop long-term client relationships and referenceable outcomes.

Skills

Customer success

LAER lifecycle

AI/data domain

Executive communication

Project management

SaaS platforms

Agile delivery

Leadership

Stakeholder management

Value realization

Education

Bachelor’s degree in business/technology

Job description

SymphonyAI is seeking an experienced Client Engagement Manager to drive adoption, value realization and renewals across a portfolio of Fortune 500 clients. You will partner with Sales, Pre-Sales and Product to align on outcomes, define success plans, and deliver strategically valuable services using a mix of advisory and delivery capabilities.

This role demands strong leadership, executive communication, and a data-driven approach to growing revenue.