Strategic Client Engagement Director

Intapp; United States; Hybrid; USD 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Intapp in New York is seeking an Engagement Director, Strategic, to guide high‑impact client engagements on the professional services team. You will provide executive leadership, strategic advisory, and trusted advisory across programs, aligning technology investments with business outcomes and delivering measurable value.

You will partner with sponsors and C‑suite stakeholders, oversee governance, and drive value realization while shaping service offerings and product direction.

Qualifications

• 10+ years of experience leading large‑scale enterprise software implementations, transformation programs, or strategic technology initiatives.
• 8+ years of experience within a technology‑focused organization.
• Demonstrated success leading strategic client engagements in complex, geographically distributed, matrixed environments.
• Proven ability to establish credibility with executive and C‑suite stakeholders through industry expertise, business acumen, and technology leadership.
• Experience serving as a trusted advisor to senior client leaders and influencing strategic business and technology decisions.
• Self‑motivated and highly adaptable, with a demonstrated ability to drive outcomes through influence and collaboration.
• Strong understanding of software development lifecycles, enterprise software delivery, and Agile methodologies.
• Exceptional leadership, communication, presentation, and stakeholder management skills.
• Strong organizational, analytical, and problem‑solving capabilities with high attention to detail.
• Ability to thrive in fast‑paced environments while managing multiple priorities and competing demands.

Responsibilities

• Serve as the primary executive partner and trusted advisor to client sponsors and senior stakeholders.
• Build and maintain strong relationships with client executives, providing strategic guidance and proactively addressing risks, issues, and opportunities.
• Lead executive governance processes, including planning and facilitating steering committee meetings with C‑suite stakeholders.
• Act as Intapp’s executive representative, ensuring a consistent and exceptional client experience across all services and support engagements.
• Leverage industry expertise and business acumen to advise clients on best practices, operating models, and strategies that maximize the value of their Intapp investment.
• Own overall program success, client satisfaction, and value realization across assigned engagements.
• Develop and manage integrated program plans, ensuring alignment across projects, workstreams, dependencies, milestones, and strategic objectives.
• Establish effective governance frameworks and reporting mechanisms to provide visibility into program performance, risks, and outcomes.
• Drive executive decision‑making by presenting clear recommendations, status updates, and mitigation strategies.
• Provide strategic leadership and oversight to project managers, architects, consultants, and other key delivery stakeholders.
• Partner with delivery teams to ensure Intapp solutions remain aligned with client business goals, operational processes, and long‑term technology strategies.
• Engage directly during critical delivery phases to remove obstacles, manage stakeholder expectations, mitigate risks, and drive successful outcomes.
• Champion value realization by helping clients maximize the benefits of the broader Intapp platform and its integrated capabilities.
• Collaborate with solution architects and technical leaders to ensure solutions are designed and implemented to optimize performance, scalability, and business impact.
• Lead resolution of complex client escalations, coordinating across internal and external stakeholders to achieve timely, effective outcomes.
• Influence and negotiate with senior leaders to drive alignment and achieve mutually beneficial resolutions.
• Facilitate regular program reviews with client and Intapp leadership to ensure continued alignment on priorities, progress, and expected outcomes.
• Coordinate quarterly roadmap discussions with client executives, business leaders, and Intapp product management teams.
• Ensure programs are appropriately staffed with the skills and expertise required for success.
• Identify resource gaps, capacity constraints, and organizational risks across both client and Intapp teams.
• Manage relationships with strategic partners and subcontractors supporting program delivery.
• Promote best practices, innovative delivery approaches, and continuous improvement initiatives that accelerate time‑to‑value and enhance client outcomes.
• Identify opportunities to expand client value and strengthen strategic partnerships.
• Collaborate with account leadership and services management to support account growth, business development, and long‑term customer success strategies.
• Contribute insights from client engagements to help shape future service offerings and product direction.

Skills

Executive liaison

Strategic advisory

Stakeholder mgmt

Leadership

Communication

Education

Bachelor’s degree or equivalent

Job description

Intapp in New York is seeking an Engagement Director, Strategic, to guide high‑impact client engagements on the professional services team. You will provide executive leadership, strategic advisory, and trusted advisory across programs, aligning technology investments with business outcomes and delivering measurable value.

You will partner with sponsors and C‑suite stakeholders, oversee governance, and drive value realization while shaping service offerings and product direction.