Client Success Delivery Lead - Remote/Hybrid

Thrivenextgen; Tampa (FL); Hybrid; USD 90,000 - 140,000; Full time

Job summary

Thrive is seeking a Client Delivery Manager (CDM) to build strategic relationships with client stakeholders and drive measurable outcomes. You will manage onboarding, escalation handling, and enablement across Thrive services, ensuring value realization and account expansion.

Remote/hybrid work with travel to client sites is expected. The ideal candidate has 5+ years in a CDM role within managed services, strong ITIL/ITSM knowledge, and a business-focused mindset.

Qualifications

• 5+ years of digital experience as a CDM (Managed Services a plus)
• Strong business acumen with ITIL/ITSM foundation
• ITIL/ITSM, Lean Six Sigma, and related certifications
• College degree preferred or commensurate work experience
• General understanding of technology and managed services

Responsibilities

• Build strategic relationships with key client stakeholders and identify outcomes.
• Provide measurable value and drive renewals and growth opportunities.
• Lead onboarding, training, and enablement activities.
• Manage escalations and ensure timely resolutions.
• Oversee contract P&L and drive revenue growth within accounts.
• Drive customer adoption and advocacy, measuring health metrics.

Skills

Customer relationship mgmt

Business operations

Change management

Project management

Risk management

Education

College degree preferred

Tools

ServiceNow

CustomerGauge

Job description

Thrive is seeking a Client Delivery Manager (CDM) to build strategic relationships with client stakeholders and drive measurable outcomes. You will manage onboarding, escalation handling, and enablement across Thrive services, ensuring value realization and account expansion.

Remote/hybrid work with travel to client sites is expected. The ideal candidate has 5+ years in a CDM role within managed services, strong ITIL/ITSM knowledge, and a business-focused mindset.