Remote Client Delivery & Growth Manager

Thrive; Tampa (FL); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Thrive is seeking a Client Delivery Manager (CDM) to build strategic relationships with Thrive clients and drive measurable outcomes. You’ll manage contract P&L and identify growth opportunities while ensuring clients realize full value from contracted services.

The role combines ITIL/ITSM expertise with strong business acumen, coordinating across teams to improve adoption, retention, and health scores. Remote/hybrid work with travel to client sites is expected.

Qualifications

• 5+ years of digital experience as a CDM (Managed Services experience a plus).
• Strong general business acumen (financial/P&L a plus).
• ITIL/ITSM, Lean Six Sigma, or similar certifications.
• College degree preferred in a related field or commensurate work experience.
• General understanding of technology and managed services.

Responsibilities

• Build strategic relationships with key client stakeholders.
• Identify current pain points and desired outcomes affected by services under contract.
• Provide measurable value to the customer (Value Realization).
• Solve complex customer problems by partnering with Thrive resources.
• Lead future lifetime value through higher product adoption and customer health scores.
• Manage contract P&L to deliver to expectations and improve year over year.
• Expand revenue in accounts through opportunity identification.
• Prepare and drive successful contract renewals.

Skills

Customer relations

Business operations

Change management

Process improvement

Project management

Risk management

Education

College degree preferred

Tools

ServiceNow

CustomerGauge

Job description

Thrive is seeking a Client Delivery Manager (CDM) to build strategic relationships with Thrive clients and drive measurable outcomes. You’ll manage contract P&L and identify growth opportunities while ensuring clients realize full value from contracted services.

The role combines ITIL/ITSM expertise with strong business acumen, coordinating across teams to improve adoption, retention, and health scores. Remote/hybrid work with travel to client sites is expected.