Strategic Client Communications Lead (Hybrid NY)

Eliassen Group; New York (NY); Hybrid; USD 117,000 - 131,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k with company matching

Life Insurance

Job summary

Eliassen Group in New York, NY is seeking a contract-to-hire client-facing professional to manage inquiries and deliver clear, concise messaging. The role is hybrid (4 days onsite in New York) with a W2 employment path and a comprehensive benefits package upon conversion.

Rate: $85.00 to $95.00/hr. This opportunity emphasizes proactive communication, cross-team collaboration, and the ability to thrive in a fast-paced environment.

Qualifications

• Proven client-facing experience managing inquiries and communications.
• Ability to translate complex information into concise messaging.
• Experience building client relationships and resolving escalations.
• Cross-functional collaboration in fast-paced settings.

Responsibilities

• Serve as primary client-facing contact delivering clear, professional communication.
• Manage diverse client inquiries with accuracy and urgency.
• Translate complex information into concise, audience-appropriate messaging.
• Build and maintain strong client relationships through proactive communication.
• Collaborate across teams to deliver seamless client support.
• Maintain professionalism during high-pressure situations.
• Navigate escalations with sound judgment and problem-solving.
• Balance multiple priorities while ensuring a consistent client experience.

Skills

Client-facing

Communication

Cross-functional

Job description

Eliassen Group in New York, NY is seeking a contract-to-hire client-facing professional to manage inquiries and deliver clear, concise messaging. The role is hybrid (4 days onsite in New York) with a W2 employment path and a comprehensive benefits package upon conversion.

Rate: $85.00 to $95.00/hr. This opportunity emphasizes proactive communication, cross-team collaboration, and the ability to thrive in a fast-paced environment.