Strategic Change & Transformation Leader

West Fraser; Memphis (TN); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Benefits starting Day 1

Competitive starting pay

On-the-job training

Culture that promotes from within

Medical

Dental

Vision

401k with company matching & retire1

Employee Stock Purchase plan

Life Insurance

Disability Insurance

Paid vacations and holidays

Employee Assistance Program

Job summary

West Fraser is seeking a Senior Change Manager to drive change management and operational readiness across multiple initiatives including ERP implementations and digital workplace modernization. You will partner with project leaders and senior advisors to align priorities, identify risks, and translate impacts into actionable guidance.

The role requires strong facilitation and coaching skills, with experience in complex transformation programs and multi-site operations.

Qualifications

• 8+ years of progressive experience in Organizational Change Management, Business Transformation, Program Delivery, or a related discipline.
• Experience supporting ERP, digital transformation, ServiceNow, Microsoft 365, or enterprise application implementations.
• Experience in manufacturing, forestry, industrial, or multi-site operating environments is strongly preferred.
• Demonstrated success managing multiple complex initiatives simultaneously.

Responsibilities

• Lead change management and operational readiness activities across multiple concurrent projects, helping ensure successful implementation and minimizing operational disruption.
• Partner with project leaders, senior advisors, and project managers to align on priorities, risks, impacts, and implementation plans.
• Integrate change and readiness activities into project delivery plans and translate impacts into practical operational guidance.
• Support implementation stabilization during rollout and Hypercare periods.
• Develop and maintain West Fraser’s enterprise Organizational Change Management methodology, standards, templates, and governance processes.
• Serve as a subject matter expert in organizational change management, adoption, communications, and stakeholder engagement.
• Build change capability through coaching, training, and mentoring project managers and business leaders.
• Develop communication strategies for major technology and business transformation initiatives.
• Oversee training materials, job aids, user guides, and adoption resources.
• Ensure operational, service management, and support teams are prepared for process and technology changes and successful go-live events.
• Facilitate discussions that align stakeholders on impacts, expectations, dependencies, and readiness activities.
• Support leaders in communicating operational changes and reinforcing implementation expectations.
• Clarify roles, responsibilities, escalation paths, and operational impacts during implementation activities.

Skills

Change Management

Stakeholder Engagement

Project Management

Communication

Risk Management

Training & Coaching

Education

Prosci Change Management Certification

PMP Certification

CSM or Agile Certification

ITIL Foundation certification

Tools

ServiceNow

Microsoft 365

Job description

West Fraser is seeking a Senior Change Manager to drive change management and operational readiness across multiple initiatives including ERP implementations and digital workplace modernization. You will partner with project leaders and senior advisors to align priorities, identify risks, and translate impacts into actionable guidance.

The role requires strong facilitation and coaching skills, with experience in complex transformation programs and multi-site operations.