Strategic Change & Readiness Lead

West Fraser; Tennessee; On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Benefits starting Day 1

Competitive starting pay

On-the-job training

Promotion from within culture

Medical

Vision

401k with company matching and 401k退休?

Employee Stock Purchase plan

Life Insurance

Disability Insurance

Paid vacations and holidays

Employee Assistance Program

Job summary

West Fraser is seeking aSenior Change Manager to partner with project leaders and operational teams, turning project impacts into actionable guidance across ERP implementations and digital workplace modernization. You will drive readiness, minimize disruption, and implement standardized change methodologies.

You will lead cross-functional planning, stakeholder engagement, and training efforts, ensuring seamless go-live across multi-site operations and complex technology transformations.

Qualifications

• 8+ years of progressive experience in Organizational Change Management, Business Transformation, Program Delivery, or a related discipline.
• Experience supporting ERP, digital transformation, ServiceNow, Microsoft 365, or enterprise application implementations.
• Experience in manufacturing, forestry, industrial, or multi-site operating environments is strongly preferred.
• Demonstrated success managing multiple complex initiatives simultaneously.

Responsibilities

• Lead change management and operational readiness activities across multiple concurrent projects, helping ensure successful implementation and minimizing operational disruption.
• Lead change planning and delivery aligned with project timelines and business priorities.
• Partner with project leaders, senior advisors, and project managers to align on priorities, risks, impacts, and implementation plans.
• Integrate change and readiness activities into project delivery plans and translate impacts into practical operational guidance.
• Support implementation stabilization during rollout and Hypercare periods.
• Develop and maintain West Fraser’s enterprise Organizational Change Management methodology, standards, templates, and governance processes.
• Serve as a subject matter expert in organizational change management, adoption, communications, and stakeholder engagement.
• Build change capability through coaching, training, and mentoring project managers and business leaders.
• Develop communication strategies for major technology and business transformation initiatives.
• Oversee training materials, user guides, and adoption resources.
• Ensure operational, service management, and support teams are prepared for process and technology changes and successful go-live events.
• Facilitate discussions that align stakeholders on impacts, expectations, dependencies, and readiness activities.
• Support leaders in communicating operational changes and reinforcing implementation expectations.
• Clarify roles, responsibilities, escalation paths, and operational impacts during implementation activities.

Skills

Change management

Operational readiness

Stakeholder engagement

Executive communication

Facilitation

Risk management

Cross-functional collaboration

Education

PMP Certification

Certified Scrum Master (CSM) or Agile certification

Tools

ServiceNow

Microsoft 365

ERP implementations

Job description

West Fraser is seeking aSenior Change Manager to partner with project leaders and operational teams, turning project impacts into actionable guidance across ERP implementations and digital workplace modernization. You will drive readiness, minimize disruption, and implement standardized change methodologies.

You will lead cross-functional planning, stakeholder engagement, and training efforts, ensuring seamless go-live across multi-site operations and complex technology transformations.