Strategic Change Lead — Adoption & Communications

Memorial Health System; Springfield (IL); On-site; USD 52,000 - 80,000; Full time

Job summary

Memorial Health System in Springfield, IL seeks an experienced change management practitioner to develop and execute change and communications plans for strategic initiatives. You will assess stakeholder readiness, support sponsor and leader engagement, and drive adoption to ensure changes are understood, adopted, and sustained.

The role requires 3+ years in change management or related fields, healthcare experience preferred, and certification in change management.

Qualifications

• Bachelor's degree in Business, Healthcare Administration, Organizational Development, Organizational Psychology, Communications, Education, Project Management, Information Systems, or related field required; Master’s degree preferred.
• Change management certification required (e.g., Prosci, ADKAR-based training, or equivalent).
• Three or more years of experience in structured change management, communications, project management, organizational development, transformation, operations, or related work.
• Experience developing change management plans, communication plans, stakeholder engagement plans, readiness assessments, training support plans, and adoption strategies.
• Experience supporting complex, cross-functional initiatives with significant stakeholder impact.

Responsibilities

• Serves as an internal change management practitioner supporting a defined portfolio of strategic initiatives.
• Develops and executes change management and communications plans to support initiative success, stakeholder readiness, adoption, and sustainment.
• Conducts stakeholder analyses, change impact assessments, readiness assessments, and adoption risk assessments for assigned initiatives.
• Partners with program managers, project teams, initiative sponsors, operational leaders, communications, education, and other stakeholders to integrate change management activities into initiative plans.
• Creates actionable change management deliverables, including stakeholder engagement plans, sponsor plans, leader talking points, communication plans, readiness materials, FAQs, training support plans, adoption plans, and sustainment plans.
• Supports initiative sponsors and leaders in serving as visible and effective change champions by preparing key messages, engagement materials, feedback loops, and leader actions.
• Develops and coordinates communication strategies to ensure consistent, timely, and audience-appropriate messaging throughout the change process.
• Identifies anticipated resistance, adoption barriers, stakeholder concerns, and change risks; recommends strategies to mitigate or address these concerns.
• Facilitates stakeholder engagement sessions, listening sessions, readiness discussions, and feedback forums to build understanding, address concerns, and support adoption.
• Monitors change readiness, stakeholder engagement, adoption, and sustainment indicators; gathers feedback and recommends adjustments to change plans as needed.
• Develops executive summaries, presentations, dashboards, and reports related to change readiness, communications, engagement, adoption, and sustainment.
• Supports deployment of standard change management methodologies, tools, templates, playbooks, and reporting practices across the organization.
• Identifies opportunities to improve Strategy Execution Office change management practices, tools, templates, and ways of working.
• Maintains professional knowledge of change management, communications, strategy execution, organizational development, and healthcare industry trends.
• Performs other related work as required or requested.

Skills

Change management

Stakeholder analysis

Communication planning

Project coordination

People leadership

Education

Bachelor's degree

Master's degree preferred

Tools

Smartsheet

Microsoft Project

Visio

PowerPoint

Job description

Memorial Health System in Springfield, IL seeks an experienced change management practitioner to develop and execute change and communications plans for strategic initiatives. You will assess stakeholder readiness, support sponsor and leader engagement, and drive adoption to ensure changes are understood, adopted, and sustained.

The role requires 3+ years in change management or related fields, healthcare experience preferred, and certification in change management.