Strategic Change & Engagement Lead

Morgan Lewis; Philadelphia (Philadelphia County); Hybrid; USD 110,000 - 170,000; Full time

Job summary

Morgan, Lewis & Bockius LLP seeks an Engagement & Communications Manager in Philadelphia to lead change management, stakeholder engagement, and adoption strategies across major initiatives. You will collaborate with PM and product teams, define engagement plans, and design training pathways to drive successful adoption and measurable KPIs.

The role emphasizes end-to-end adoption, governance, and executive communications, with a hybrid in-office/remote work model and a focus on coordinating

Qualifications

• A bachelor's degree from a four-year college or university.
• A minimum of 7 years of communications and engagement experience in a professional services organization, with at least 3 years in sustainability, change management, or service efforts.
• Familiarity with the Legal industry is desired.
• Proven ability to drive cross-functional initiatives to implementation.
• Independent and self-motivated thinker with the ability to plan a task and drive progress without supervision.
• Strategic business focus with a client-centered perspective.
• Strong knowledge of project concepts (RACI, AGILE, SCRUM).
• Experience in third party relationship management.
• Collaborator with strong interpersonal and leadership skills.
• Strategic project management skills incl. organizational and problem solving.
• Technical skills such as Microsoft Office, Adobe Creative Suite, PowerBI, JIRA/Confluence.

Responsibilities

• Collaborate with the project management and product teams and interface with all levels of the firm, practice groups, and office management to initiate Change Management strategies to optimize engagement.
• Own end-to-end adoption outcomes for major initiatives by defining and driving the full engagement strategy across stakeholder alignment, change impact assessment, communications, and enablement.
• Develop and maintain a comprehensive stakeholder strategy, including segmentation, influence mapping, sponsor alignment, and targeted engagement plans for impacted user groups.
• Define and implement communication gating and sequencing for strategic messaging.
• Design role-based training and enablement pathways aligned to desired behaviors, business processes, and user journeys.
• Establish adoption success criteria and KPIs, aligned with product and business stakeholders.
• Manage KPIs and document results.
• Own post-launch adoption performance, including monitoring leading indicators, diagnosing gaps, and driving targeted remediation actions.
• Build and foster relationships with all key institutional players; advocate for the client with cross-functional teams.
• Support executive communications around project adoption successes and solution-based opportunities in comparison to desired KPIs and outcomes.
• Establishes/adheres to Department budget; seeks opportunities to improve Department efficiency and reduce expenses by streamlining operations.
• Lead by example; establishes clear expectations; sets direction and priorities; ensures that work levels are balanced among all staff; resolves internal staff issues in a timely manner; keeps staff informed of all appropriate information; builds effective team; delegates at appropriate level.
• Facilitates the development of staff by providing feedback; regularly coaches, evaluates and recognizes staff performance and accomplishments.

Skills

Change management

Stakeholder engagement

Project management

Cross-functional collaboration

Communication strategy

Leadership

Analytical thinking

Education

Bachelor's degree

Tools

Microsoft Office

Adobe Creative Suite

PowerBI

JIRA/Confluence

Job description

Morgan, Lewis & Bockius LLP seeks an Engagement & Communications Manager in Philadelphia to lead change management, stakeholder engagement, and adoption strategies across major initiatives. You will collaborate with PM and product teams, define engagement plans, and design training pathways to drive successful adoption and measurable KPIs.

The role emphasizes end-to-end adoption, governance, and executive communications, with a hybrid in-office/remote work model and a focus on coordinating