Strategic Business Analyst (ServiceNow & DoD Programs)

Chevo Consulting; Quantico (VA); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical, dental & vision

Paid leave

11 federal holidays

401K with matching

Commuting assistance

Tuition assistance

Job summary

Chevo is hiring a Business Analyst to join our expanding firm. This position offers significant client interaction as you learn the client's business and become a trusted advisor, supporting program management, strategic business management, process analysis and BI visualization for IT projects with a focus on ServiceNow.

The ideal candidate will have DoD program experience, strong written and verbal communication, and the ability to translate requirements into actionable items for diverse

Qualifications

• Bachelor's degree or higher
• Active Secret clearance or higher
• Minimum 1-2 years demonstrated knowledge of utilizing ServiceNow
• 5 years' experience supporting DoD programs
• 5 years of intermediate knowledge of supporting DoD Software Development Project and Programs
• 5 years of demonstrated intermediate knowledge of gathering, analyzing and documenting business and functional requirements
• 5 years of experience in professional writing: Creating and completing process documentation, to include but not limited to training and instructional information, guidelines, workflows maps, processes, and procedural documentation
• 5 years of experience developing processes, tools, templates, developing and maintaining metrics
• 5 years of demonstrated experience managing six sigma projects following the Define, Measure, Analyze, Improve and Control (DMAIC) cycle.

Responsibilities

• Elicit, analyze, and document business and functional requirements; translate stakeholder needs into clear, testable specifications and user-focused deliverables
• Map and improve end-to-end business processes across directorates; recommend efficiencies and continuous-improvement opportunities
• Develop and maintain standard operating procedures, policies, process flows, training/how-to guides, and other documentation
• Build and sustain project/process metrics, support business intelligence, data analysis, and visualization
• Facilitate knowledge-sharing sessions, interviews, and workshops with leadership, IPTs, working groups, and key stakeholders
• Support governance activities (planning, scheduling, briefings, notes, and publication)
• Utilize the ServiceNow environment to support requirements validation, configuration/integration coordination, testing support, deployment preparation, and post-production considerations as required
• Produce professional, executive-ready written and visual artifacts
• Take on other tasks to ensure timely and quality submission of deliverables.

Skills

Business analysis

Requirements gathering

Technical writing

DoD program support

Executive communication

Education

Bachelor's degree or higher

Tools

ServiceNow

DMAIC

Job description

Chevo is hiring a Business Analyst to join our expanding firm. This position offers significant client interaction as you learn the client's business and become a trusted advisor, supporting program management, strategic business management, process analysis and BI visualization for IT projects with a focus on ServiceNow.

The ideal candidate will have DoD program experience, strong written and verbal communication, and the ability to translate requirements into actionable items for diverse