Strategic Business Analysis Professional - Enrollment Management

University of Colorado Boulder; Boulder (CO); Hybrid; USD 70,000 - 86,000; Full time

Benefits offered by this job

Medical and retirement plans

Tuition assistance

Transit access

Job summary

University of Colorado Boulder is seeking a Strategic Business Analysis Professional to join Enrollment Management Strategy & Solutions. This role drives process improvement, translates requirements for technical teams, and partners with Student Financial Services to optimize systems and data flows.

The position emphasizes stakeholder collaboration, documentation, and ensuring solutions align with division goals. It is a 3-year limited-term, with hybrid work options and a $78,100 annual salary.

Qualifications

• Bachelor’s degree or equivalent professional experience.
• 3+ years minimum in business analysis, requirements facilitation, or related roles.
• CRM expertise with experience supporting Salesforce implementations.
• Experience with enterprise systems (CRM, data/BI, workflow tools).
• Familiarity with project management software like Asana or Smartsheet.

Responsibilities

• Analyze requirements and map current and future state processes.
• Translate business needs into actionable requirements and acceptance criteria.
• Collaborate with cross‑functional teams to align processes with systems.
• Support testing, draft scenarios, and assist UAT activities.
• Maintain documentation and serve as a liaison between EM and IT.

Skills

CRM expertise

Salesforce

Requirements facilitation

Process mapping

Analytical thinking

Stakeholder engagement

Education

Bachelor's degree

Tools

Salesforce

Asana

Smartsheet

Job description

Job Summary

The Enrollment Management division at CU Boulder is seeking a Strategic Business Analysis Professional to join the Enrollment Management Strategy & Solutions team! This position plays a key role in supporting process improvement work for the division, while serving as a primary liaison to Student Financial Services. Reporting to the Enrollment Management Strategy & Solutions team, this role will work closely with collaborators throughout Enrollment Management to maintain organized and timely project delivery. This role will serve in a critical role in synthesizing complex input, producing clear and actionable documentation, and mapping business processes that deliver effective solutions across key systems such as case management platforms, CRM tools, reporting and analytics environments, and system integrations.

Enrollment Management Strategy & Solutions is part of the Enrollment Management division and is responsible for leading critical initiatives and increasing operational efficiencies across the Enrollment Management division through centralized process improvement, championing transformational change, and fostering a culture of innovation for new ideas and processes that advances the division forward. Under the guidance of the Vice Chancellor for Enrollment Management, this unit provides vision, support, and operational oversight by leading cross functional projects and initiatives to ensure alignment with division and institutional goals.

This full-time position reports to the Director of Strategic Initiatives and has a dotted line supervisory relationship to the Director of Customer Experience. This role is responsible for developing a strong technical understanding of workflows. It includes identifying areas for improvement and making sure technical solutions remain compliant and aligned with key strategic priorities.

The Strategic Business Analyst serves as a critical bridge between Enrollment Management (EM) functional areas and technical teams, ensuring that business needs are clearly understood, documented, and translated into actionable requirements. This role provides division-wide business analysis support for technology, process improvement, and service delivery initiatives, with a critical focus on Student Financial Services (SFS). This role brings essential context that strengthens requirements clarity and ensures solutions align with the student experience.

This is a 3-year limited-term position.

CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.

Who We Are

As one of only 35 U.S. public research institutions in the Association of American Universities (AAU), CU Boulder is about realizing the positive impacts of new knowledge.

From offering dozens of exciting programs in a range of academic fields, to serving as one of the world’s most dynamic research and innovation hubs, to working closely through hundreds of public outreach efforts with communities across Colorado and the world, we take pride in helping our students, faculty, staff, and partners turn new insights into productive outcomes that change lives.

What Your Key Responsibilities Will Be

Requirements Analysis & Business Process Support

• Support constituent discovery sessions with supervisor togather, clarify, and document business needs across EM.
• Develop and maintain business process documentation, includingprocess flows and basic swim lane diagrams.
• Assist in synthesizing constituent input into clear, organizedrequirements.
• Translate business needs into actionable requirements andacceptance criteria for technical teams.
• Provide consultation on other EMSS projects as needed, offeringguidance on process improvement elements.
• Document current and future state processes to assistleadership with identifying gaps and opportunities forimprovement.
• Serve as a liaison between functional teams and technicalpartners to support solution development.
• Support testing activities, including drafting test scenariosand assisting user acceptance testing (UAT).
• Apply a working understanding of SFS operations, includingfinancial aid, billing, and scholarships, to ensure requirementsreflect functional and compliance needs.
• Collaborate with teams working in systems such as CRMplatforms, case management tools, and reporting environments toalign business processes with system capabilities.

Project & Operational Support

• Contribute to multiple projects and initiatives within EM andSFS with direction from the Director of Customer Experience andDirector of Strategic Initiatives.
• Reports on project timeline and success through projectmanagement software including Asana and Smartsheet.
• Support alignment of projects with business objectives andcustomer experience goals.
• Participate in EM & campus partner meetings, planningdiscussions, and implementation efforts as needed.
• Build collaborative relationships across EM and SFS to supportprocess improvements and system enhancements.
• Partner with functional leads to understand evolving workflowsand translate them into system and reporting needs.

Professional Development

• Maintain working knowledge of business analysis practices,process mapping, and relevant enterprise systems.
• Participate in training, workshops, and knowledge-sharingopportunities to build skills and stay current with bestpractices.

What You Should Know

• This is a three-year limited term position with a hybrid workmodality.

What We Can Offer

• The annual salary for this position is $78,100.

Benefits

• Medical, dental, and retirement plans
• Generous paid time off
• Tuition assistance for you and your dependents
• An ECO Pass for local transit
• Access to world-class outdoor recreation
• Explore additional perks and programs through the CU Advantage program

Be Statements

Be challenged. Be visionary. Be Boulder.

What We Require

• Bachelor’s degree from an accredited institution or equivalentprofessional experience (experience may substitute year foryear).
• 3 plus years minimum experience in business analysis,requirements facilitation, business process analysis, or relatedroles, including:
• Documenting business processes
• Gathering and synthesizing requirements
• Creating business cases and functional specifications
• Writing test plans and acceptance criteria
• Analyzing and troubleshooting system issues
• Demonstrated CRM expertise, including experience supportingimplementation and integration initiatives and translating businessrequirements into solutions aligned with Salesforce capabilitiesand constraints.
• Experience supporting business processes in an enterprisesystem environment (e.g., CRM, data/BI, workflow tools).

Core Competencies

• Collaboration & Facilitation: Ability to leadinclusive, outcome-focused constituent sessions and workeffectively across teams.
• Customer-Centered Mindset: Strong understanding of thecustomer experience, with the ability to align processes andsolutions to improve service delivery.
• Analytical Thinking: Ability to synthesize complex orambiguous information into clear, organized requirements.
• Clear Communication: Ability to produce concise, actionable documentation for both technical and non-technicalaudiences.
• Business Process Analysis: Ability to document currentand future state workflows and identify gaps within StudentFinancial Services operations.
• Constituent Engagement: Ability to build trust,navigate competing priorities, and support alignment acrossfunctional areas.
• CRM & Systems Knowledge: Required experience withSalesforce; familiarity with other CRM or case management platformsis a plus.
• Inclusive Design: Cultivate an inclusive environmentthat enhances the success and inclusion of all students, staff, andfaculty.

Secondary Competencies:

• Project & Agile Practices: Working knowledge ofproject management principles and Agile concepts (e.g., userstories, iterative development).
• Testing & Quality Support: Experience supportingapplication testing, including developing basic test scenarios andacceptance criteria.
• Data Awareness: Ability to interpret data to identifytrends, issues, and inform decisions.
• Adaptability in Complex Environments: Ability to manage work across multiple priorities within a dynamic,cross-functional organization.
• SFS Operational Knowledge: Working understanding offinancial aid, billing, scholarships, or related student financialservices processes.

What We Would Like You to Have

• Experienced in Salesforce CRM.
• 5 plus years of proven experience in business analysis work,requirements facilitation, business process analysis, or relatedroles.
• Experience working in Higher Education - including roles withinfinancial aid, bursar, or scholarship operations.
• Experience using student information systems such as PeopleSoftCampus Solutions or similar platforms.
• Experience in project management software such as Asana andSmartsheet.
• Knowledge of State of Colorado financial aid regulations andcompliance considerations.
• Experience implementing or supporting enterprise systems,including CRM or case management tools.
• Familiarity with process modeling tools and methodologies.
• Professional certification (CBAP, CCBA, PMP, etc.).

Posting Contact Information

Posting Contact Name: Boulder Campus Human Resources

Posting Contact Email: [e-mail]