Business System Professional

University of Colorado; Colorado; Hybrid; USD 65,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and retirement plans

Generous paid time off

Tuition assistance for you and depend

ECO Pass for local transit

Job summary

University of Colorado Boulder seeks a detail-oriented professional to support System Operations, OnBase, and Student Financial Systems within the Bursar's Office. You will assist with program administration, account management, and resolving student account issues using Campus Solutions and vendor systems.

Hybrid work modality is offered. The role requires collaboration with Registrar, Financial Aid, and academic departments to ensure accurate billing, testing, and documentation for B3

Qualifications

• Bachelor's degree or higher required; relevant experience considered in lieu of degree.
• Experience in Information Systems and/or Business Analysis is preferred.
• OnBase experience with reports/queries and relational database knowledge.
• Higher Education experience is a plus.

Responsibilities

• Represent the Bursar's Office in program initiatives and cross-functional meetings.
• Support special program administration, account management, and issue resolution for students and departments.
• Maintain knowledge of program requirements and policies to ensure accurate account management.

Skills

Information Systems/Business Analysis

Education

Bachelor's degree

Tools

OnBase

PS Query

MS Access

Job description

What Your Key Responsibilities Will Be

System Operations and Program Administration:

• Represent the Bursar's Office, in collaboration with the Assistant Bursar System Operations, in B3 program initiatives, cross-functional workgroups, and other meetings related to special program operations.
• Serve as a resource for students, departments, vendors, and campus partners by supporting special program administration, account management, operational processes, and issue resolution.
• Maintain knowledge of special program requirements, student financial policies, and business processes to ensure accurate account management, effective problem resolution, and consistent support of program operations.
• Research and resolve student account issues using Campus Solutions, vendor systems, and other university resources.
• Analyze vendor system processing, coding, and error messages to identify root causes, resolve account issues, and provide guidance to students and campus partners.
• Exercise professional judgment in determining appropriate actions for account adjustments, issue resolution, and addressing customer concerns, in alignment with university policy and established procedures.
• Use reporting and query tools, including PS Query, MS Access, and other reporting resources, to identify student populations, troubleshoot issues, and support operational processes.
• Access and use vendor systems to research accounts, investigate discrepancies, and support program operations.
• Collaborate with campus partners, including the Office of the Registrar, Office of Financial Aid, academic departments, and other university offices, to support students and program operations.
• Collaborate with external vendors to research and resolve account discrepancies, configuration issues, and processing errors impacting B3 operations.
• Make recommendations to the Assistant Bursar System Operations and leadership regarding process improvements, system enhancements, and issue resolution approaches based on analysis and operational experience.
• Coordinate with external vendors to support ongoing program administration, operational initiatives, and implementation of business process changes.
• Develop, maintain, and update process documentation, procedures, and reference materials to support SF-Special Programs operations, ensure business continuity, and promote consistent customer service.

OnBase Operations and Support:

• Provide day-to-day operational and technical support for the Bursar's Office OnBase document management system, including workflow monitoring, troubleshooting, and end-user assistance.
• Monitor workflow activity and apply analytical and problem-solving skills to identify, research, and support resolution of processing and system issues.
• Research and resolve workflow, document management, and user issues by applying working knowledge of system functionality and established procedures.
• Perform routine system maintenance and administrative tasks, ensuring the stability, accuracy, and integrity of document management operations.
• Support records retention, document archiving, and data cleanup activities to ensure compliance with departmental and university requirements.
• Maintain and update system documentation, procedures, and reference materials related to OnBase processes and workflows to support consistency, training, and operational continuity.
• Collaborate with the primary OnBase administrator to develop technical and business process knowledge of document management processes, workflow functionality, and system administration to provide operational support, business continuity, and backup coverage for critical department functions.
• Assist with the development, modification, and implementation of OnBase workflows, forms, and configuration changes, applying technical knowledge and professional judgment to evaluate needs and support appropriate solutions under the guidance of the primary OnBase administrator and Assistant Bursar System Operations.
• Assist with testing workflow enhancements, system upgrades, and configuration changes to validate functionality and promote continuous improvement.

Student Financial Systems Configuration, Development, and Testing:

• Assist with the development, testing, and maintenance of tuition, fee, and refund configuration within CU-SIS Student Financials module.
• Ensures the timely scheduling, execution, and review of tuition calculation, billing, refund, and related B3 student financials processes, ensure accuracy and timely completion in accordance with established procedures.
• Use reporting and query tools, including PS Query and MS Access, to analyze and troubleshoot student financial processes, validate system configuration, and identify discrepancies.
• Apply analytical and problem-solving skills to support validation and quality assurance activities to ensure accurate tuition, fee, refund, and billing outcomes.
• Collaborate with tuition and fees QA tester and cross-functional partners to support testing, validation, and quality assurance activities related to B3 student financial processes.
• Under the guidance from the Associate and Assistant Bursar System Operations, assist with gathering business requirements and developing business cases, functional specifications, and supporting documentation for B3-related system enhancements and process improvements.
• Develop and implement test cases, document results, and apply professional judgment to identify issues, elevate concerns, and support resolution within established guidelines.
• Perform system testing as needed, including but not limited to PUM testing, PeopleTools upgrades, vendor enhancements, CU-SIS development items, and other system changes impacting B3 operations.

Student Account Advisor:

• Provide account advising and operational support to students, academic departments, and campus partners regarding student accounts, program participation, billing, and account troubleshooting.
• Manage and respond to inquiries received through the [e-mail] shared mailbox, using professional judgment to interpret requests, prioritize responses, and ensure accurate and consistent communication.
• Generate and provide account-related documentation upon request, including tax forms, account statements, itemized receipts, and other supporting records, ensuring accuracy, completeness, and compliance with FERPA and university requirements.

Special Projects:

• The position is also responsible for the implementation of special projects as required by the Bursar's Office, and/or the University.

What You Should Know

Hybrid work modality.

What We Can Offer

The annual salary range is $65,000 - $70,000.

Benefits

At the University of Colorado Boulder, we are committed to supporting the holistic health and well-being of our employees. Our comprehensive benefits package includes medical, dental, and retirement plans; generous paid time off; tuition assistance for you and your dependents; and an ECO Pass for local transit.

• Medical, dental, and retirement plans
• Generous paid time off
• Tuition assistance for you and your dependents
• ECO Pass for local transit

Be StatementsBe StatementsBe driven. Be impactful. Be Boulder.

What We Require

• Bachelor's degree from an accredited institution.
• Experience in Information System and/or Business Analyst may substitute for Bachelor's degree on a year-for-year basis.
• One plus year's of experience with OnBase, developing reports/queries and/or knowledge of a relational database in integration between technical and business systems.
• Experience in Higher Education setting.