Strategic Business Analysis Professional - Enrollment Management

University of Colorado System; Allenspark (CO); Hybrid; USD 70,000 - 86,000; Full time

Job summary

University of Colorado Boulder is seeking a Strategic Business Analyst within the Enrollment Management Strategy & Solutions team to support process improvement and act as liaison to Student Financial Services. The role focuses on documenting requirements, mapping processes, and ensuring compliant, value-driven solutions across CRM, case management, and reporting environments.

Reporting to the Director of Strategic Initiatives, the analyst will synthesize input, draft test scenarios, and

Qualifications

• Bachelor’s degree or equivalent experience in a related field.
• 3+ years minimum experience in business analysis, requirements facilitation, and process analysis.
• CRM expertise, including Salesforce capabilities and constraints.
• Experience with enterprise systems (CRM, data/BI, workflow tools).
• Ability to translate requirements into solutions; strong documentation.

Responsibilities

• Conduct constituent sessions and document business needs across EM and SFS.
• Develop and maintain business process documentation and swim lane diagrams.
• Translate business needs into actionable requirements and acceptance criteria.
• Collaborate with CRM and systems teams to align processes with capabilities.
• Support testing activities, including drafting test scenarios and UAT.
• Document current and future state processes to identify gaps and opportunities.
• Serve as a liaison between functional teams and technical partners.
• Partner with teams to understand evolving workflows and translate them into needs.

Skills

Business analysis

Requirements gathering

Process mapping

Documentation

Stakeholder engagement

CRM knowledge

Education

Bachelor’s degree

Tools

Salesforce

Asana

Smartsheet

PeopleSoft Campus Solutions

Job description

Job Summary

The Enrollment Management division at CU Boulder is seekinga Strategic Business Analysis Professional to jointhe Enrollment Management Strategy & Solutions team! Thisposition plays a key role in supporting process improvement workfor the division, while serving as a primary liaison to StudentFinancial Services. Reporting to the Enrollment Management Strategy& Solutions team, this role will work closely withcollaborators throughout Enrollment Management to maintainorganized and timely project delivery. This role will serve in acritical role in synthesizing complex input, producing clear andactionable documentation, and mapping business processes thatdeliver effective solutions across key systems such as casemanagement platforms, CRM tools, reporting and analyticenvironments, and system integrations.

Enrollment Management Strategy & Solutions is part of theEnrollment Management division and is responsible for leadingcritical initiatives and increasing operational efficiencies acrossthe Enrollment Management division through centralized processimprovement, championing transformational change, and fostering aculture of innovation for new ideas and processes that advances thedivision forward. Under the guidance of the Vice Chancellor forEnrollment Management, this unit provides vision, support, andoperational oversight by leading cross functional projects andinitiatives to ensure alignment with division and institutionalgoals.

This full-time position reports to the Director of StrategicInitiatives and has a dotted line supervisory relationship to theDirector of Customer Experience. This role is responsible fordeveloping a strong technical understanding of workflows. Itincludes identifying areas for improvement and making suretechnical solutions remain compliant and aligned with key strategicpriorities.

The Strategic Business Analyst serves as a critical bridge betweenEnrollment Management (EM) functional areas and technical teams,ensuring that business needs are clearly understood, documented,and translated into actionable requirements. This role providesdivision-wide business analysis support for technology, processimprovement, and service delivery initiatives, with a criticalfocus on Student Financial Services (SFS). This role bringsessential context that strengthens requirements clarity and ensuressolutions align with the student experience.

This is a 3-year limited-term position.

CU is an Equal Opportunity Employer and complies with allapplicable federal, state, and local laws governingnondiscrimination in employment. We are committed to creating aworkplace where all individuals are treated with respect anddignity, and we encourage individuals from all backgrounds toapply, including protected veterans and individuals withdisabilities.

Who We Are

As one of only 35 U.S. public research institutions in theAssociation of American Universities (AAU), CU Boulder is aboutrealizing the positive impacts of new knowledge.

From offering dozens of exciting programs in a range of academicfields, to serving as one of the world’s most dynamic research andinnovation hubs, to working closely through hundreds of publicoutreach efforts with communities across Colorado and the world, wetake pride in helping our students, faculty, staff, and partnersturn new insights into productive outcomes that change lives.

What Your Key Responsibilities Will Be

Requirements Analysis & Business Process Support

• Support constituent discovery sessions with supervisor togather, clarify, and document business needs across EM.
• Develop and maintain business process documentation, includingprocess flows and basic swim lane diagrams.
• Assist in synthesizing constituent input into clear, organizedrequirements.
• Translate business needs into actionable requirements andacceptance criteria for technical teams.
• Provide consultation on other EMSS projects as needed, offeringguidance on process improvement elements.
• Document current and future state processes to assistleadership with identifying gaps and opportunities forimprovement.
• Serve as a liaison between functional teams and technicalpartners to support solution development.
• Support testing activities, including drafting test scenariosand assisting user acceptance testing (UAT).
• Apply a working understanding of SFS operations, includingfinancial aid, billing, and scholarships, to ensure requirementsreflect functional and compliance needs.
• Collaborate with teams working in systems such as CRMplatforms, case management tools, and reporting environments toalign business processes with system capabilities.

Project & Operational Support

• Contribute to multiple projects and initiatives within EM andSFS with direction from the Director of Customer Experience andDirector of Strategic Initiatives.
• Reports on project timeline and success through projectmanagement software including Asana and Smartsheet.
• Support alignment of projects with business objectives andcustomer experience goals.
• Participate in EM & campus partner meetings, planningdiscussions, and implementation efforts as needed.
• Build collaborative relationships across EM and SFS to supportprocess improvements and system enhancements.
• Partner with functional leads to understand evolving workflowsand translate them into system and reporting needs.

Professional Development

• Maintain working knowledge of business analysis practices,process mapping, and relevant enterprise systems.
• Participate in training, workshops, and knowledge-sharingopportunities to build skills and stay current with bestpractices.

What You Should Know

• This is a three-year limited term position with a hybrid workmodality.

What We Can Offer

• The annual salary for this position is $78,100.

Benefits

At the University of Colorado Boulder , we arecommitted to supporting the holistic health and well-being of ouremployees. Our comprehensive benefits package includes medical,dental, and retirement plans; generous paid time off; tuitionassistance for you and your dependents; and an ECO Pass for localtransit. As one of Boulder County’s largest employers, CU Boulder offers an inspiring academic community and access to world-classoutdoor recreation. In fact, CU Boulder has been named one of Forbes' America's BestLarge Employers , ranking #4 among large employers in Coloradoand #28 among universities nationwide. Explore additional perks andprograms through the CU Advantage program.

Be Statements

Be challenged. Be visionary. Be Boulder.

What We Require

• Bachelor’s degree from an accredited institution or equivalentprofessional experience (experience may substitute year foryear).
• 3 plus years minimum experience in business analysis,requirements facilitation, business process analysis, or relatedroles, including:
  • Documenting business processes
  • Gathering and synthesizing requirements
  • Creating business cases and functional specifications
  • Writing test plans and acceptance criteria
  • Analyzing and troubleshooting system issues
• Demonstrated CRM expertise, including experience supportingimplementation and integration initiatives and translating businessrequirements into solutions aligned with Salesforce capabilitiesand constraints.
• Experience supporting business processes in an enterprisesystem environment (e.g., CRM, data/BI, workflow tools).

Core Competencies

• Collaboration & Facilitation: Ability to leadinclusive, outcome-focused constituent sessions and workeffectively across teams.
• Customer-Centered Mindset: Strong understanding of thecustomer experience, with the ability to align processes andsolutions to improve service delivery.
• Analytical Thinking: Ability to synthesize complex orambiguous information into clear, organized requirements.
• Clear Communication: Ability to produce concise,actionable documentation for both technical and non-technicalaudiences.
• Business Process Analysis: Ability to document currentand future state workflows and identify gaps within StudentFinancial Services operations.
• Constituent Engagement: Ability to build trust,navigate competing priorities, and support alignment acrossfunctional areas.
• CRM & Systems Knowledge: Required experience withSalesforce; familiarity with other CRM or case management platformsis a plus.
• Inclusive Design: Cultivate an inclusive environmentthat enhances the success and inclusion of all students, staff, andfaculty.

Secondary Competencies

• Project & Agile Practices: Working knowledge ofproject management principles and Agile concepts (e.g., userstories, iterative development).
• Testing & Quality Support: Experience supportingapplication testing, including developing basic test scenarios andacceptance criteria.
• Data Awareness: Ability to interpret data to identifytrends, issues, and inform decisions.
• Adaptability in Complex Environments: Ability to manage work across multiple priorities within a dynamic,cross-functional organization.
• SFS Operational Knowledge: Working understanding offinancial aid, billing, scholarships, or related student financialservices processes.

What We Would Like You to Have

• Experienced in Salesforce CRM.
• 5 plus years of proven experience in business analysis work,requirements facilitation, business process analysis, or relatedroles.
• Experience working in Higher Education - including roles withinfinancial aid, bursar, or scholarship operations.
• Experience using student information systems such as PeopleSoftCampus Solutions or similar platforms.
• Experience in project management software such as Asana andSmartsheet.
• Knowledge of State of Colorado financial aid regulations andcompliance considerations.
• Experience implementing or supporting enterprise systems,including CRM or case management tools.
• Familiarity with process modeling tools and methodologies.
• Professional certification (CBAP, CCBA, PMP, etc.).