Strategic BI & Insights Analyst

Staples, Inc.; Framingham (MA); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

22 days PTO and holidays

Online and Retail Discounts

Company match 401(k)

Wellness programs

Job summary

Staples, Inc. in Framingham is seeking a Senior Analyst, BI & Insights to partner with Customer Success leadership and turn data into actionable business outcomes.

You will translate complex objectives into measurable metrics, build executive-ready insights, and drive strategic decisions. The role emphasizes KPI framework development, governance, and proactive analytics, with a focus on surfacing risks and opportunities to improve performance across functions.

Qualifications

• Bachelor's degree or equivalent with 3+ years in analytics/BI roles.
• Experience with AI-enabled analytical solutions.
• Advanced knowledge of Power BI and dashboard design principles.
• Experience with SQL and analytical data exploration.
• Experience developing KPI frameworks and performance measurement strategies.
• Knowledge of data visualization best practices, Excel, data governance concepts, and business process analysis.

Responsibilities

• Identify emerging trends, risks, opportunities, and performance gaps across Customer Success functions.
• Conduct deep-dive analyses, root cause analyses, and trend investigations to uncover actionable business insights.
• Define KPI frameworks, metric definitions, business rules, calculations, governance standards, and ownership.
• Facilitate discovery sessions and translate business questions into measurable outcomes.
• Develop executive insight summaries, performance narratives, presentations, and recommendations for leadership.
• Define dashboard objectives, audiences, measures, wireframes, mockups, and visualization requirements.
• Partner with RAD visualization colleagues to design, build, enhance, and maintain Power BI dashboards, scorecards, and visualizations.
• Identify leading indicators, thresholds, exception-reporting requirements, and proactive alerting strategies.
• Validate that reporting solutions clearly communicate trends, risks, opportunities, and recommended actions.
• Recommend new performance measures, dashboard enhancements, and monitoring approaches when existing metrics are inadequate.
• Provide analytical guidance, consulting, and subject-matter expertise to leaders, stakeholders, and RAD partners.

Skills

Power BI

SQL

Data visualization

KPI design

Analytics

Education

Bachelor's degree in Business Analytics, Information Systems, Finance, Statistics, Economics, or equivalent

Tools

Snowflake

Salesforce Analytics

Power Automate

Job description

Staples, Inc. in Framingham is seeking a Senior Analyst, BI & Insights to partner with Customer Success leadership and turn data into actionable business outcomes.

You will translate complex objectives into measurable metrics, build executive-ready insights, and drive strategic decisions. The role emphasizes KPI framework development, governance, and proactive analytics, with a focus on surfacing risks and opportunities to improve performance across functions.