Strategic Benefits & Client Success Manager

Prestige Employee Administrators; Morrisville (NC); Hybrid; USD 90,000 - 110,000; Full time

Job summary

PrestigePEO is seeking an Account Manager to own and grow strategic client relationships within our PEO framework. You will guide benefits, compliance, and service decisions while coordinating with Payroll, HR, and Compliance teams to deliver integrated solutions.

The role requires strong leadership, a track record in benefits sales, and a Life and Health license, with hybrid work in multiple states. You will drive retention and upsell opportunities with senior client leadership.

Qualifications

• Bachelor's degree required.
• Minimum five years of client-facing and/or sales experience in group employee benefits.
• Life and Health license required.
• Advanced knowledge of PEO benefits administration and regulatory compliance.
• Proven experience managing complex client relationships, escalations, and renewals.
• Strong strategic, consultative, and leadership capabilities.
• Ability to lead difficult conversations and influence client decision-making.

Responsibilities

• Own and manage strategic client relationships within the PEO model.
• Serve as the primary escalation point for complex benefits, compliance, and service issues.
• Lead renewal strategy and long-term benefits discussions with client leadership.
• Conduct ACA strategy meetings and complex regulatory consultations.
• Coordinate cross-functional internal teams to deliver cohesive PEO benefit solutions.
• Analyze client benefit performance through reporting and forecasting to inform strategy.
• Manage high-touch client benefit portfolios with elevated risk and customization.

Skills

Client management

Sales

Benefits administration

Regulatory compliance

Leadership

Education

Bachelor's degree

Tools

Salesforce

PrismHR

Job description

PrestigePEO is seeking an Account Manager to own and grow strategic client relationships within our PEO framework. You will guide benefits, compliance, and service decisions while coordinating with Payroll, HR, and Compliance teams to deliver integrated solutions.

The role requires strong leadership, a track record in benefits sales, and a Life and Health license, with hybrid work in multiple states. You will drive retention and upsell opportunities with senior client leadership.