Strategic BD & Customer Success Manager

Daniels Sharpsmart; Ellenwood (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

Daniels Health & Sharpsmart is seeking a positive and energetic Customer Success Specialist/Sales Account Manager to join our team in Ellenwood, GA. You will assist the sales department and act as a link between external customers and internal operations to deliver exceptional customer service.

Responsibilities include managing customer relationships, troubleshooting questions, monitoring service utilization, and identifying upsell opportunities while maintaining accurate records in our database.

Qualifications

• High school diploma or equivalent required
• 4-year bachelor's degree preferred
• 2+ years of customer service/account management experience within hazmat space
• Superior communication and presentation skills
• Strong desire to help customers achieve their goals
• Interpersonal skills to work well in a team environment
• Organizational and time management skills
• Analytical skills (pay strong attention to detail)
• High level of accuracy
• Strong business acumen and problem-solving skills
• High proficiency in Word, Excel, Access and PowerPoint.

Responsibilities

• Manage and maintain customer relationships with assigned facilities to provide ongoing support and ensure customer satisfaction
• Work directly with the sales department to troubleshoot, research, and resolve questions and issues within our services; Collaborate with other resources required to resolve issues.
• Leverage customer success tools to monitor customers' progress and utilization of our services
• Liaison between sales and operations management to ensure timely management of cases
• Liaison between sales and operations to identify upsell opportunities and servicing opportunities
• Monitoring customer outcomes, wellness call responses, and customer issue case management
• Demonstrate service expertise through interactions with customers
• Document all communication and maintain appropriate records for all accounts in our database
• Administrative support to Sales team and President of MCF with customer and/or sales related tasks

Skills

Customer service

Account management

Communication skills

Interpersonal skills

Organizational skills

Analytical skills

Attention to detail

Business acumen

Problem-solving skills

Education

High school diploma or equivalent

Bachelor’s degree (preferred)

Tools

Word

Excel

Access

PowerPoint

Job description

Daniels Health & Sharpsmart is seeking a positive and energetic Customer Success Specialist/Sales Account Manager to join our team in Ellenwood, GA. You will assist the sales department and act as a link between external customers and internal operations to deliver exceptional customer service.

Responsibilities include managing customer relationships, troubleshooting questions, monitoring service utilization, and identifying upsell opportunities while maintaining accurate records in our database.