Business Development Manager

Daniels Sharpsmart; Ellenwood (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

Daniels Health & Sharpsmart is seeking a positive and energetic Customer Success Specialist/Sales Account Manager to join our team in Ellenwood, GA. You will assist the sales department and act as a link between external customers and internal operations to deliver exceptional customer service.

Responsibilities include managing customer relationships, troubleshooting questions, monitoring service utilization, and identifying upsell opportunities while maintaining accurate records in our database.

Qualifications

• High school diploma or equivalent required
• 4-year bachelor's degree preferred
• 2+ years of customer service/account management experience within hazmat space
• Superior communication and presentation skills
• Strong desire to help customers achieve their goals
• Interpersonal skills to work well in a team environment
• Organizational and time management skills
• Analytical skills (pay strong attention to detail)
• High level of accuracy
• Strong business acumen and problem-solving skills
• High proficiency in Word, Excel, Access and PowerPoint.

Responsibilities

• Manage and maintain customer relationships with assigned facilities to provide ongoing support and ensure customer satisfaction
• Work directly with the sales department to troubleshoot, research, and resolve questions and issues within our services; Collaborate with other resources required to resolve issues.
• Leverage customer success tools to monitor customers' progress and utilization of our services
• Liaison between sales and operations management to ensure timely management of cases
• Liaison between sales and operations to identify upsell opportunities and servicing opportunities
• Monitoring customer outcomes, wellness call responses, and customer issue case management
• Demonstrate service expertise through interactions with customers
• Document all communication and maintain appropriate records for all accounts in our database
• Administrative support to Sales team and President of MCF with customer and/or sales related tasks

Skills

Customer service

Account management

Communication skills

Interpersonal skills

Organizational skills

Analytical skills

Attention to detail

Business acumen

Problem-solving skills

Education

High school diploma or equivalent

Bachelor’s degree (preferred)

Tools

Word

Excel

Access

PowerPoint

Job description

MCF Environmental Services, Inc. established in 1989 is an environmental waste transportation services Company looking for a positive and energetic Customer Success Specialist/Sales Account Manager to join our team in Ellenwood, GA!

The BD Manager will assist the sales department and will act as a link between external customers and internal operations. This individual will have excellent problem-solving skills and a passion for delivering exceptional customer service.

What you will do...

• Manage and maintain customer relationships with assigned facilities to provide ongoing support and ensure customer satisfaction
• Work directly with the sales department to troubleshoot, research, and resolve questions and issues within our services; Collaborate with other resources required to resolve issues.
• Leverage customer success tools to monitor customers' progress and utilization of our services
• Liaison between sales and operations management to ensure timely management of cases
• Liaison between sales and operations to identify upsell opportunities and servicing opportunities
• Monitoring customer outcomes, wellness call responses, and customer issue case management
• Demonstrate service expertise through interactions with customers
• Document all communication and maintain appropriate records for all accounts in our database
• Administrative support to Sales team and President of MCF with customer and/or sales related tasks

Skills & Qualifications

• High school diploma or equivalent required; 4-year bachelor’s degree preferred
• 2+ years of customer service experience/account management experience within hazmat space
• Superior communication and presentation skills
• Strong desire to help customers achieve their goals
• Interpersonal skills to work well in a team environment
• Organizational and time management skills
• Analytical skills (pay strong attention to detail)
• High level of accuracy
• Strong business acumen and problem-solving skills
• High proficiency in Word, Excel, Access and PowerPoint.

Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health & Sharpsmart conforms to the spirit as well as to the letter of all applicable laws and regulations.

Daniels Health conducts background checks and drug testing as part of the post‑offer hiring process.