Strategic Banking Operations & Process Analyst

First Bank SBA, Inc.; Dunn (NC); On-site; USD 70,000 - 90,000; Full time

Job summary

First Bank SBA, Inc. is seeking a Banking Operations & Process Analyst in Dunn, NC to optimize connectivity between banking platforms, transaction systems and client touchpoints.

You will analyze workflows, document standards, and support process improvements across deposit operations. The role emphasizes collaboration with product, service and operations teams, ensuring regulatory alignment, audit readiness and accurate system configurations.

Qualifications

• Experience in banking operations, systems support, workflow analysis or related operational roles.
• Strong analytical, documentation, and problem-solving skills.
• Demonstrated ability to collaborate across departments in a regulated banking environment.

Responsibilities

• Evaluate, design, configure and implement system settings, workflow structures, automation rules, routing logic, and document requirements across multiple banking platforms.
• Establish and maintain documentation and mapping of processes within Operations and across related business functions.
• Coordinate user acceptance testing, validation activities, change documentation and post-implementation follow-up for changes affecting bank operations.
• Analyze system, workflow, documentation or process issues; determine root cause; evaluate options; implement solutions to improve efficiency and controls.
• Collaborate with system owners, vendors, and business partners to understand workflow impacts and cross-functional dependencies.

Skills

Banking operations

Workflow analysis

Process improvement

Analytical thinking

Documentation

Cross-functional collaboration

Tools

Prelim

Q2

OnBase

DocuSign

Horizon XE

ChexSystems

Job description

First Bank SBA, Inc. is seeking a Banking Operations & Process Analyst in Dunn, NC to optimize connectivity between banking platforms, transaction systems and client touchpoints.

You will analyze workflows, document standards, and support process improvements across deposit operations. The role emphasizes collaboration with product, service and operations teams, ensuring regulatory alignment, audit readiness and accurate system configurations.