Strategic Aviation Key Accounts Manager

West Star Aviation Inc.; Cedar Hill (TX); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

medical

dental

401K match

time off accruals

weekly pay days

and much more

Job summary

West Star Aviation Inc. in Cedar Hill, TX is seeking a Key Account Manager to build and nurture strategic relationships with key operators.

You will coordinate maintenance, repair, and overhaul services, ensuring top-tier service delivery and customer satisfaction across assigned accounts. The role requires strong communication, 5 years in aircraft maintenance or account management, and the ability to translate client needs into actionable plans while collaborating with sales, operations, and

Qualifications

• 5 years in aircraft maintenance or account management.
• Strong understanding of corporate aircraft operations and maintenance.
• Experience with maintenance scheduling and capacity planning in an MRO environment.
• Proficiency in using scheduling and resource management software.
• Excellent communication and relationship-building skills.
• Attention to detail, strong organizational, and time management skills.

Responsibilities

• Serve as the primary point of contact for assigned operator accounts in order to build and maintain strong relationships.
• Develop and maintain relationships with key decision makers within client organizations.
• Understand clients’ operational needs and maintenance requirements and translate into actionable plans.
• Work closely with sales, operations, and engineering to coordinate maintenance, repair, and overhaul services.
• Ensure timely and efficient delivery of services by reviewing maintenance schedules and adjusting resources as needed.
• Identify upselling and cross-selling opportunities within existing accounts in partnership with the sales team.
• Develop strategies to expand service offerings and enhance customer experience.
• Manage service level agreements (SLAs) and contract performance/compliance.
• Resolve contractual issues, disputes and client concerns promptly.

Skills

Aircraft maintenance knowledge

Account management

Communication skills

Relationship-building

Attention to detail

Time management

Team management

Education

High School Diploma or equivalent

Tools

Scheduling software

Resource management software

Job description

West Star Aviation Inc. in Cedar Hill, TX is seeking a Key Account Manager to build and nurture strategic relationships with key operators.

You will coordinate maintenance, repair, and overhaul services, ensuring top-tier service delivery and customer satisfaction across assigned accounts. The role requires strong communication, 5 years in aircraft maintenance or account management, and the ability to translate client needs into actionable plans while collaborating with sales, operations, and