Strategic Automotive CSM: Drive ROI & Growth

UVeye Inc.; Richmond (VA); On-site; USD 85,000 - 105,000; Full time

Benefits offered by this job

Company 401k Match

Career growth across the US

Job summary

UVeye is hiring a Customer Success Manager who will partner with dealership leaders to unlock ROI from our AI-driven vehicle-inspection platform.

You will train, educate, and consult clients, delivering measurable value while expanding UVeye usage across multiple accounts. This role requires on-site collaboration at dealership environments and about 50% travel, with growth opportunities as UVeye scales across the US.

Qualifications

• 3+ years of experience in a Customer Success, Account Manager or similar role - in Automotive SaaS.
• 3+ years of experience working within a dealership, gaining firsthand exposure to daily fixed and variable operations
• Proven experience in managing multiple accounts and projects.
• Positive attitude and remarkable ability to build rapport from initial conversation and throughout the client lifecycle. Passionate about customers.
• Hunger to work in a hyper-fast paced and ever changing environment.
• Superior organization and prioritization skills, along with focused attention to detail.
• Commercial savvy.
• Technical attitude, including general knowledge pertaining to software, dashboards, analytics, CRM platforms.
• General understanding of the automotive space - an advantage!

Responsibilities

• Train and educate customers on how to effectively utilize UVeye and integrate the system into their current processes.
• Successfully and consistently deliver ROI and value for our customers, consulting their business and while leveraging UVeye.
• Building strong relationships with clients based on your ability to earn their trust and deliver - creating UVeye champions.
• Proactively identifying business goals, pain points, and opportunities where UVeye can deliver even greater value for our clients.
• Analyzing key account statistics, engagement and performance metrics and leverage these to educate clients in order to drive performance.
• Simultaneously and successfully managing multiple client relationships.
• Identifying and managing opportunities to organically grow client portfolios, by delivering additional solutions and tools based on business needs

Skills

Customer Success

Account Management

Dealership operations knowledge

Communication & rapport

Project management

Commercial savvy

Tools

CRM platforms

Dashboards

Analytics

Job description

UVeye is hiring a Customer Success Manager who will partner with dealership leaders to unlock ROI from our AI-driven vehicle-inspection platform.

You will train, educate, and consult clients, delivering measurable value while expanding UVeye usage across multiple accounts. This role requires on-site collaboration at dealership environments and about 50% travel, with growth opportunities as UVeye scales across the US.