Customer Success Manager

UVEye; United States; Remote; USD 85,000 - 105,000; Full time

Benefits offered by this job

Competitive medical benefits

401k match

20 PTO days

Job summary

UVeye is seeking a Customer Success Manager to establish partnerships with clients, delivering ROI and sustained value. You will train customers, monitor engagement, and proactively identify opportunities to grow the UVeye platform within dealer networks.

The role requires 50% travel domestically, strong relationship skills, and experience in SaaS customer success. This on-site position offers competitive benefits and growth across the US.

Qualifications

• 3+ years in Customer Success or Account Manager roles in SaaS.
• Experience managing multiple accounts and projects.
• Strong communication and relationship-building skills.
• Willingness to travel domestically up to 50%.

Responsibilities

• Train customers to effectively use UVeye and integrate the system into processes.
• Deliver ROI and value for customers using UVeye.
• Build trust-based client relationships and create UVeye champions.
• Identify business goals, pain points, and opportunities for UVeye value.
• Analyze account statistics to educate clients and improve performance.
• Manage multiple client relationships simultaneously.
• Identify opportunities to expand portfolios with additional UVeye solutions.

Skills

Customer Success

Account Management

SaaS experience

CRM software

Analytics

Tools

CRM platforms

Data dashboards

Analytics tools

Job description

At UVeye, we're on a mission to redefine vehicle safety and reliability on a global scale. Founded in 2016, we have pioneered the world's first fully automated suite of vehicle inspection systems. At the heart of this innovation lies our advanced AI-centric technology, representing the pinnacle of computer vision, machine learning, and generative AI within the automotive sector.

With over $200M in funding and strategic partnerships with industry giants such as Amazon, General Motors, Volvo, and CarMax, our technology is utilized in manufacturing plants, dealerships, wholesale auctions, delivery fleets, security checkpoints, and more.

Our growing global team of over 200 employees is committed to creating a workplace that celebrates diversity, encourages teamwork, and strives for excellence.

We are looking for a Customer Success Manager on a mission to establish partnerships with our clients, based on value and ROI. These partnerships are created by securing long-lasting professional relationships, based on exceptional service and delivering the power of the UVeye platform and systems.

Here’s what you’ll be doing:

• Train and educate customers on how to effectively utilize UVeye and integrate the system into their current processes.
• Successfully and consistently deliver ROI and value for our customers, consulting their business and while leveraging UVeye.
• Building strong relationships with clients based on your ability to earn their trust and deliver - creating UVeye champions.
• Proactively identifying business goals, pain points, and opportunities where UVeye can deliver even greater value for our clients.
• Analyzing key account statistics, engagement and performance metrics and leverage these to educate clients in order to drive performance.
• Simultaneously and successfully managing multiple client relationships.
• Identifying and managing opportunities to organically grow client portfolios, by delivering additional solutions and tools based on business needs

Requirements

Here’s what we’re looking for:

• 3+ years of experience in a Customer Success, Account Manager or similar role – preferably in a SaaS.
• Proven experience in managing multiple accounts and projects.
• Positive attitude and remarkable ability to build rapport from initial conversation and throughout the client lifecycle. Passionate about customers.
• Hunger to work in a hyper-fast paced and ever changing environment.
• Superior organization and prioritization skills, along with focused attention to detail.
• Commercial savvy.
• Technical attitude, including general knowledge pertaining to software, dashboards, analytics, CRM platforms.
• General understanding of the automotive space – an advantage!
• Willingness to travel domestically up to 50% of the time.

Benefits

• Competitive Medical, Dental, Vision.
• Company 401k Match.
• 20 PTO days, Company paid holidays.
• Career growth as we scale across the US.

Compensation

UVeye provides salary ranges that comply with the New Jersey State Law on salary transparency in job advertisements. Actual salaries depend on a variety of factors, including experience, qualifications, skills, location, education, and operational needs. The salary range or contractual rate listed does not include bonuses/incentives or other forms of compensation or benefits. The annual base salary range for this position is $85,000 – $105,000. In addition, this position is also eligible for Bonus.

Travel & Physical Requirements

This role involves regular on-site work within dealership environments and requires approximately 50% travel. While performing the duties of this position, the employee may experience extended periods of sitting, standing, walking, and frequent movement throughout dealership service lanes, inspection areas, showrooms, and outdoor lots.

The role also requires the ability to work in varying environmental conditions including heat, cold, rain, or other outdoor elements commonly experienced at dealership locations. Use of personal protective equipment (PPE) may be required depending on site protocols. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Check out our Life at UVeye page to learn more about the employee experience.

UVeye is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Why UVeye

• Pioneer Advanced Solutions: Harness cutting-edge technologies in AI, machine learning, and computer vision to revolutionize vehicle inspections.
• Drive Global Impact: Your innovations will play a crucial role in enhancing automotive safety and reliability, impacting lives and businesses on an international scale.
• Career Growth Opportunities: Participate in a journey of rapid development, surrounded by groundbreaking advancements and strategic industry partnerships.