Strategic Audit Operations Manager

Cass Commercial Bank; Bridgeton (MO); On-site; USD 95,000 - 145,000; Full time

Job summary

Cass Information Systems, Inc. in Bridgeton, MO is seeking a Manager, Auditing Operations to lead the TIS audit staff and ensure adherence to procedures and client satisfaction by expediting responses to inquiries.

The role emphasizes guiding daily operations, collaborating with IT and rate loading teams, and developing staff through training and performance evaluations, with a focus on process improvements and audit quality.

Qualifications

• Bachelor's degree in business administration including transportation and carrier pricing related courses or equivalent combination of education and work experience.
• 5+ years rating experience with a carrier, shipper or equivalent.
• 3+ years of leadership experience

Responsibilities

• Provides daily guidance to direct reports including leading department problem resolution efforts and providing regular feedback, administering performance appraisals, and coaching for future success.
• Actively engages the IT group in identifying systematic issues with the development of the global collaboration platform as it pertains to the rating and audit function.
• Works with client programming to improve systematic rating of accounts.
• Monitors reporting on audit and rating performance on a regular basis.
• Ensures the audit staff works with the rate loading group to have contracts loaded correctly in RMS, and that all necessary rating elements are present and applied.
• Responsible for training, evaluation, and development of Audit staff.
• Creates a work environment where employees are encouraged to identify process improvements and suggestions that have returns in terms of increased efficiency, accuracy, and client satisfaction
• Writes and performs bi-annual audit department performance evaluations as well as coordinate and maintain department PTO requests and schedules.
• Implements changes and enhancements that will improve the overall efficiency and quality of the Audit group
• Responds to client relations inquiries and concerns regarding rating activities of clients.
• As required, assists the Sales and Marketing Department in their efforts to obtain additional auditing business.
• Responsible for training new employees, as well as providing continuing training of existing staff in auditing automation techniques and processes.
• Performs special projects, as requested.
• Other duties as needed or assigned.

Skills

Analytical skills

Interpersonal skills

Carrier pricing knowledge

Automated rating systems

Leadership

Microsoft Office

SQL basics

Education

Bachelor's degree in business administration (transportation & carrier pricing)

Tools

Microsoft SQL

Job description

Cass Information Systems, Inc. in Bridgeton, MO is seeking a Manager, Auditing Operations to lead the TIS audit staff and ensure adherence to procedures and client satisfaction by expediting responses to inquiries.

The role emphasizes guiding daily operations, collaborating with IT and rate loading teams, and developing staff through training and performance evaluations, with a focus on process improvements and audit quality.